Software to run car washes moving to a monthly subscription model

Technical Platform Manager

$75K - $120K / 0.05% - 0.30%
New York, NY / Remote (US)
Job Type
1+ years
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About the role

A Day in the Life

The Technical Platform Manager is a key member of the Rinsed Customer Success team, responsible for understanding our customer's end-to-end business processes and providing technical assistance to our customers. You’ll serve as a supporting team member on key engagements for our clients including customer onboarding, custom integrations, platform configuration, and issue troubleshooting.

We are seeking a detail-oriented, self-motivated candidate who is excited to work at a fast-growing startup. A typical day for this position at Rinsed includes the following:

  • Demonstrate expert level knowledge in delivering Rinsed’s solutions and best practices.
  • Understanding of customer’s business processes and requirements in order to ramp and scale deployments effectively
  • Drive Customer deployments, and work closely with our customers and 3rd party industry software providers to find the best solution for our customer integration needs
  • Zoom/Travel to customer sites around the United States to monitor usage, provide guidance, gather feedback.
  • Effectively communicate technical needs to Rinsed customers and answer any questions regarding the technical implementation
  • Identify and resolve customer issues in a timely manner, working with product engineering team as needed
  • Work closely with the engineering team to deliver product feedback and stay current on product releases
  • Assist in developing internal and external processes and workflows to improve efficiencies across the user customer onboarding journey
  • Assist with Customer Support requests in high volume times
  • Most importantly, bring your energy and have fun!

A Day in the Life

You are a detail-oriented, technical, relentless troubleshooter who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about solving technical issues and helping customers understand the technical ins-and-outs of the tools they are using.

You bring the following experience and expertise:

  • You have a Bachelors of Science in Engineering, Computer Science, or related field or a minimum of 3+ years of related customer facing experience
  • You have experience deploying, installing, and troubleshooting software
  • You are a multi-tasker and self-starter, with strong time management and prioritization skills
  • You are detail oriented, analytical, and inquisitive
  • Demonstrated ability to learn and apply technical skills quickly, effectively, and with little guidance
  • Being coachable, taking extreme ownership, and trusting the process
  • Experience with SQL, Ruby, APIs, Amazon Web Services, & networking infrastructure a plus but not required
  • No problem too tough, no issue too elusive - We are looking for someone who will tackle a customer deployment or implementation problem and work through it, rather than around it

Our Investment in You

  • By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
  • Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, and more.
  • Work closely with our founders and leadership team to drive strategy and execute key initiatives.
  • An incredible team with a great blend of hustle, productivity and fun

Rinsed embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status

About Rinsed

We are building software to run the $15bn Car Wash industry.

We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars / hr and they are moving from selling single washes to all-you-can-wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.

We are a small team, who just raised our Series B from VMG Technology in addition to our Series A from Founder's Fund and Bedrock Capital. We are currently installed at over 1500 car washes nationally helping to manage more than 4 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company.

Fast facts

  • 200 million people get their car washed professionally every year in the US
  • A subscriber is ~8x more profitable for a car wash then a one-off customer
Team Size:50
Location:New York
Austin Esecson
Austin Esecson
Nic Hippenmeyer
Nic Hippenmeyer
Sam Logan
Sam Logan