Roboflow
🖼️ Give your software the sense of sight.
Machine Learning Solutions Engineer
About the role
Overview
Roboflow is the fastest way to use computer vision in production. Over 250k engineers build with our tools. Helping our users get the most out of Roboflow is essential to their success.We’re hiring our second Solutions Engineer to partner closely with our sales team and drive new customer wins. You’ll have an immense impact on shaping the future of not only this role, but our company. A large portion of the Roboflow sales process is technical, ensuring customers understand how to incorporate computer vision into their products. Building successful relationships with our potential customers -- many of whom are engineers -- as well as showcasing what the Roboflow product is capable of is a key component of the role, so you will leverage both your engineering background and user-facing mindset to be successful.
What You’ll Do
Because our customers use computer vision in so many different industries (accelerating cancer research, improving manufacturing processes, enabling automated checkout, and so much more), your workday will always include an engaging variety of challenges. You will work with sales on delivering demos, building proofs of concepts and prototypes with prospects, and in answering technical questions, assisting in closing deals. You will use your knowledge gathered through sales motions and work with our Customer Success team to determine ways to best drive adoption and successful implementations of computer vision within their products. You will also contribute to the post-sales process (Customer Engineering) in an engineering capacity to ensure our customers are successful throughout their journey with Roboflow. We don’t just stop at signature and onboarding. We want our customers to be life long partners with Roboflow and ensure they are receiving the ROI they envisioned when they first signed on. If you think, “I’m an engineer that loves sharing my work with others,” you’d be in great company in this role.
Who you’ll work with
As an early first Machine Learning Solutions engineer hire, you’ll be partnering directly with our co-founder/CEO, Sales leadership and Customer Success leadership to not only do great work in the role, but shape how this function works for the future of Roboflow.
In this role, you’ll:
- Support Sales team to assess technical fit
- Demo Roboflow to potential customers, answer questions about Roboflow, ultimately convincing them Roboflow is the correct solution
- You will collaborate with Sales and Engineering teams to develop POCs and propose solutions that best fit a customers needs
- Talk with potential customers, understand their problems, and assess whether or not Roboflow is a good fit
- Give presentations to potential customers on why Roboflow is the perfect platform for their computer vision use cases.
- Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
- Dive into our codebase to understand technical limitations in Roboflow that need solving via code (e.g. a bug, a missing feature, etc.) to help close a deal
- Work with sales to develop strategy and building roadmaps for our potential customers
- Help potential customers in performing analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision
- Test and validate new product features with usage and consumption in mind
- Create a repository of reusable artifacts as you build out demos and POC’s, that can be used by customers to accelerate their Roboflow journey
- Work with Customer Success team to improve processes, documentation and the overall customer experience
- Assist our Customer Success team with customers onboarding, adoption and engineering efforts.
The skillset you’ll bring:
- An enthusiastic, strong, technical generalist
- A background in computer science or a related field
- Technical experience in a professional environment, ideally a startup
- Strong knowledge of APIs, building webapps with JavaScript and/or Python
- An awareness of the machine learning development lifecycle (and eagerness to learn more)
- Previous experience talking with customers, working sales motions and solving their problems
- Ability to think on your feet, and solve problems during calls with technical customers
- The ability to speak to potential customers about their vision and turn this vision into Roboflow use case
- The sales mindset where it comes naturally and you are sharing your passion for Roboflow with those around you, rather than just “selling.”
About Roboflow
We're on a mission to remove barriers that prevent developers from building their own computer vision applications. Roboflow streamlines the process of labeling, training, and deploying a computer vision model.
Why
Computer vision is going to transform every industry. We're already seeing this play out in fields like transportation (self driving cars), agriculture (drone spraying), and medicine (early stage cancer detection). But these superpowers shouldn't be locked up in the handful of giant technology companies that can afford to hire teams of machine learning PhDs.
What
Roboflow enables any developer to use computer vision without being a machine learning expert. Our product is the key missing infrastructure that allows developers turn raw images into a useful model -- replacing a sprawling list of one-off utils everyone previously had to reinvent and enabling our users to have working models in hours, not weeks.
For example, Sarah Hinkley from Barn Owl Drones uses vision to identify weeds from crops in drone images so her customers can use fewer herbicides and grow more. She's one of our over 50,000 users working on problems we couldn't even imagine when we got started!
Who
Today, Roboflow has eight full-time team members spread across the United States. Their roles range from machine learning to sales. We also have a high school software development intern, and a part-time employee researching our new signups. Kelo, Amanda's dog, is the best at frisbee among us.
We're united in our common goals to create high quality products and place our users first. Since we're a small upstart, that means building things really quickly and fixing bugs right away. As with any rapidly scaling startup, we hope to build a team that is both versatile and adaptable. This role has tremendous potential for growth. As such, we believe that coachability and enthusiasm are more important than experience or qualifications. If you’re excited about this opportunity, we want to hear from you.
We strongly encourage applicants from backgrounds that are traditionally under-represented in tech to apply - especially those who identify as Black, Latinx, Native American, Asian and/or LGBTQ+. People who identify as part of these groups have also been under-represented at Roboflow, but intentionally recruiting a team with unique backgrounds is one of several ways we are working to add more distinct viewpoints to our company.
Growth
Roboflow went from zero to over 20,000 users in 2020 (and now to over 50,000 in 2021) and our customers are requesting features and product enhancements faster than we can provide them.
We're starting to build out our engineering, marketing, and sales teams. As an integral part of our core team, all roles will inevitably involve wearing a lot of hats; we're specifically looking for people excited about learning new things and filling gaps where needed. And most importantly, we're looking for people who ship.
Resources
Check out our Careers page for more info on the company, how we work together, and how we're building strong culture and camaraderie in a post-COVID world.
