Head of Loyalty

As Head of Loyalty, you’ll own Rove’s loyalty ecosystem across earn, transfer, and redemption. You’ll lead strategy and execution for airline and loyalty transfer partnerships, shape our product roadmap to better serve those partners, and expand Rove Miles as a currency that merchants actively want to issue to their customers.

This is a highly cross-functional role spanning partnerships, product, strategy, and commercial execution.

What You’ll Do

Transfer & Loyalty Partnerships

• Own and expand Rove’s portfolio of airline and loyalty transfer partners, from sourcing and negotiation through launch and ongoing optimization
• Build deeper, more integrated relationships with partners (beyond simple transfers) including search, bonuses, co-marketing, and strategic initiatives
• Serve as the primary internal advocate for transfer partners, translating partner needs into product and roadmap priorities

Product & Loyalty Strategy

• Partner closely with Product and Engineering to shape the loyalty roadmap that supports transfer partners, redemption experiences, and long-term currency value
• Help define how Rove Miles functions as a universal rewards currency across multiple ecosystems
• Design scalable frameworks for new loyalty integrations, partner onboarding, and ongoing partner management

Earn & Merchant Expansion

• Lead business development for new earn partnerships across merchants, platforms, and loyalty programs
• Collaborate with the Shopping team to spearhead Rove’s expansion to merchants that want to issue Rove Miles directly as a reward, incentive, or currency
• Develop commercial structures and value propositions that make Rove Miles attractive to partners across industries

Leadership & Execution

• Own the loyalty P&L inputs, including partner economics, pricing structures, and long-term sustainability
• Build and manage a growing loyalty and partnerships team as the function scales
• Work closely with Legal, Finance, Marketing, and Ops to ensure clean launches and durable partnerships

What We’re Looking For

• 7+ years of experience in loyalty, partnerships, BD, or product-adjacent roles at a travel, fintech, or consumer platform
• Deep familiarity with airline loyalty programs, points currencies, or large-scale rewards ecosystems
• Strong product instincts in that you can translate partner needs into roadmap decisions, not just deal terms
• Experience negotiating and managing complex, long-term commercial partnerships
• Comfort operating in ambiguity and building systems from scratch in a fast-growing startup
• Clear communicator who can work equally well with executives, product teams, and external partners