
AI customer operations for regulated industries.
AI customer operations for regulated industries. Our QA layer reviews every interaction, human and AI, cutting manual QA by 99%. On top of it sit specialist agents for onboarding, remediation, reactivation, and retention that own accounts from approved to transacting, chasing customers over WhatsApp, email, and SMS.
Our customers are fast-growing unicorns and public companies: Qonto, Rho, Kuda, Lesaka (NASDAQ), and Nala. We're backed by Y Combinator (F24), Bowery Capital, and Commerce Ventures.
You are our first dedicated GTM hire. The founders built the playbook selling to Qonto, Rho, and Lesaka. It works. Your job is to run it, own the pipeline it produces, and sharpen it with every deal.
This is an execution role with real ownership, not a blank page. You close deals from day one, and you make the playbook better each quarter until it's ready to hand to reps two through five.
You report to the CEO. You work out of New York.
Compensation
We weight this role toward equity and upside. If you want a big base and a small slice, this is the wrong role. If you want to own the revenue engine of a company with real customers and real traction, keep reading.
We move in two weeks or less.
Customer conversations are the heartbeat of any service business. But as teams grow and interactions scale across channels, it becomes nearly impossible to know what's actually happening on the front lines. Quality slips. Issues go unnoticed. Customer trust erodes quietly.
Rulebase gives modern support teams the visibility and confidence they’ve always needed. We’re building a real-time QA and insight platform that watches every call, chat, and email. It surfaces moments that matter, guides agents as they work, and helps teams understand and improve the customer experience as it happens.
With a live intelligence engine that never misses a detail, we help companies run sharper operations and deliver better service without scaling linearly.
If you care about building systems that support people doing hard, high-stakes work, and you want to work with a focused, experienced team on problems that actually matter, join us.