Rutter

The Universal API for e-commerce

Customer Success Manager at Rutter

$100 - $130 / 0.10% - 0.20%
Location
USA / Remote
Job Type
Full-time
Experience
3+ years
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Eric Yu
Eric Yu
Founder

About the role

About

Rutter is building a universal API for e-commerce platforms.

Similar to the financial market before Plaid, the e-commerce market is split across hundreds of platforms, such as Shopify, Squarespace, Amazon, and others. Each of these platforms has its own app store or its equivalent, and the enterprising e-commerce developer must spend thousands of hours building integrations in order to access the entire e-commerce market.

Rutter is an integration layer letting any e-commerce tool build one integration to access any storefront or marketplace. We do this by providing an abstract schema representing products, orders, and customers. With its support for 12 platforms and growing, Rutter cuts integration time down from 4 years to 2 weeks, helping e-commerce developers get to market faster and build world-class companies.

By joining Rutter, you'll receive a competitive salary and a meaningful equity stake in a product that is loved by customers, making money, and experiencing hyper-growth.

The Mission

Rutter wants to enable new e-commerce experiences. We've seen an explosion of new software tools being built for merchants, and we know from our own experience building these tools that it is too hard to integrate with existing e-commerce platforms.

Today, the average e-commerce merchant uses 15-20 tools on top of their e-commerce platform of choice, from shipping software to marketing automation to generating returns and warranties. By making it easier to build these tools, Rutter will be at the center of a growing, massive market and aid the creation of new e-commerce tools and experiences.

The Role

You will:

  • Partner with our engineering and sales teams to ensure that customers exceed their goals with Rutter. This includes onboarding customers and managing stakeholder meetings, business goal reviews, and general post-sale communications.
  • Support expansion of your accounts – identify opportunities, drive business outcomes, ensure customers are successful in partnership with the sales and product teams.
  • Own the entire customer post-sale journey (onboarding, training, building, activation, and renewal).

You'll help shape:

  • Our future company culture
  • Our success practices
  • People that we hire
  • The direction & focus of our products

Skills and experience:

  • Experience managing a mid-market and/or enterprise portfolio concurrently totaling 1M or more in ARR
  • 3+ years of customer success experience, bonus if you've worked on developer tools
  • A track record of success in driving net dollar retention, expansions, renewals, and customer delight
  • Direct experience working with developers and/or working knowledge of APIs and developer tools

Nice to haves:

  • Prior knowledge of ecommerce tooling or experience working in the customer success role with ecommerce tooling companies

Where is it:

We're a remote-first company with people currently in NYC, LA, and SF.

The team:

Peter, Eric, Will, Danny, Brian, and Wai. Half of our team are YC alumni. Our team are Yale, Penn, and Berkeley graduates who have worked at companies like Facebook, Blend, Instagram, and Amazon.

Examples of what we've built:

Our product lives in our documentation. Here are some interesting features we've built:

  • A customizable merchant authentication component called Rutter Link
  • Syncing engines that handle data fetching and updates for all of our platform integrations
  • Access management controls for merchant credentials, which we refer to as Rutter Connections
  • A webhook handling system to deliver real-time store data updates

Rutter is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Compensation and Benefits

Salary

100-130K and .1-.2% equity, 80/20 comp split and variable compensation is based on team renewal rate.

Health, wellbeing, and time off.

Rutter offers top-of-the-line benefits, including health, dental, and vision insurance. We also offer unlimited paid vacation and 10 observed holidays by country.

401K Match

Rutter makes it easy to save money for retirement. There’s also employer matching!

Parental leave

Rutter’s Parental Leave offers biological, adoptive, and foster parents paid time off to spend quality time with family.

Tools

You’ll receive all new equipment including a laptop, monitor, and any other accessories you need to do your best work.

Why you should join Rutter

Rutter is building a universal API for e-commerce platforms.

Similar to the financial market before Plaid, the e-commerce market is split across hundreds of platforms, such as Shopify, Squarespace, Amazon, and others. Each of these platforms has its own app store or its equivalent, and the enterprising e-commerce developer must spend thousands of hours building integrations in order to access the entire e-commerce market.

Rutter is an integration layer letting any e-commerce tool build one integration to access any storefront or marketplace. We do this by providing an abstract schema representing products, orders, and customers. With its support for 12 platforms and growing, Rutter cuts integration time down from 4 years to 2 weeks, helping e-commerce developers get to market faster and build world-class companies.