SafeBase

The Smart Trust Center for sharing security and compliance information

Customer Success Manager

Location
Remote
Job Type
Full-time
Experience
3+ years
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Adar Arnon
Adar Arnon
Founder

About the role

SafeBase makes it easy for software companies to share their security posture and automate access to sensitive compliance information. We are building something big — the world’s first smart trust center — so that customers can build trust and accelerate vendor risk assessment processes with their prospective and current customers.

With just over a year in business, we have 180+ customers, including Instacart, Jamf, and Mindbody, using SafeBase to speed up their sale cycle by over 7 days and give back 50% of time to InfoSec teams.

We are a Y Combinator backed startup with funding from top tier Silicon Valley VCs. Our founding team comes with 10+ years of cybersecurity experience in the Israeli Defense Forces and two successful exits from prior companies.

Our team is curious, supportive, and innovative. We are a remote first company that prides ourselves on having a fun, engaging and collaborative work environment.

Join us today and be an early member of our rocketship!

SafeBase is looking for an ambitious and experienced Customer Success Manager to join our growing team! You will help our customers reach their business goals, be their point of contact for their onboarding training, resolve product-related needs after onboarding, ensure revenue growth, retention, and overall successful use of our products. If you're looking for something new and exciting, are client-focused and tech-savvy, this is the job for you!

Responsibilities

  • Build and nurture customer relationships and become a trusted adviser for SafeBase’s enterprise customers
  • Become an expert on the SafeBase app
  • Provide in-depth product training to SafeBase customers
  • Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most out of the product
  • Advocate on behalf of the customer to drive product enhancements
  • Develop and manage success plans to maximize customer growth and retention
  • Onboard new customers to SafeBase
  • Deliver ongoing training on new and existing features
  • Assist in providing live chat support for SafeBase customers

Requirements

  • 3+ years Customer Success/Account Management experience (enterprise-level accounts strongly preferred)
  • Exceptional customer-facing and internal written and communication skills
  • Strong technical understanding and extensive analytical skills
  • Eager and quick to learn new products and technologies
  • Friendly, patient, and professional demeanor
  • Ability to multitask - managing multiple accounts and priorities simultaneously
  • Obsessive attention to detail
  • Passionate about customer success
  • Preferred
  • Previously worked at a high-growth SaaS startup
  • Experience with today’s most popular customer success and support applications
  • Enterprise-level customer support
  • Security background is highly valuable, but not required

Our Benefits:

  • Medical, dental and vision coverage
  • 6% 401k match
  • Work-from-home setup stipend
  • Flexible working hours
  • Equity in our company
  • Generous time off and parental leave policies

Why you should join SafeBase

Customer trust is a central tenet of today’s most successful companies. Every company needs a trust center to build, maintain, and manage customer trust. SafeBase is defining the standard for customer trust management.

SafeBase makes it easy for software companies to share their security posture and automate access to sensitive compliance information. We are building something big — the world’s first smart trust center — so that customers can build trust and accelerate vendor risk assessment processes with their prospective and current customers.

In two years since founding, we've grown to over 200 customers (including LinkedIn, Palantir, Jamf, Instacart, Sofi, BigCommerce, Postman, Fullstory, Lattice, ICE - NYSE parent company, and many more). We have 20x our ARR in the last year, 3x our headcount since the start of 2022. We raised a Series A ($18M) from NEA.

SafeBase values trust - it sits at the core of our product, mission and values. Trust allows us to put ego aside, roll up our sleeves, and ask tough questions. Trust means that everyone feels safe bringing their authentic voice and experience to the table. Trust enables us to approach problems together as one team.

We operate as a fully-remote and global team united by a single mission: to help our customers build and maintain trust.

Join us today!

Go here for more: https://safebase.io/about

SafeBase
Founded:2020
Team Size:24
Location:San Francisco
Founders
Adar Arnon
Adar Arnon
Founder
Al Yang
Al Yang
Founder