Contact Center Engineer / Forward Deployed Engineer

About the Role

We're seeking a SIP/Contact Center Integration Engineer to build and maintain seamless communications infrastructure between our AI platform and various contact center solutions. You'll be instrumental in ensuring our platform can effectively integrate with any contact center system our clients use, enabling automated loan servicing communications at scale. This role is critical in helping us deliver reliable, compliant, and efficient customer service solutions to millions of borrowers.

Requirements

• 3+ years of experience with SIP protocol and VoIP technologies
• Strong understanding of contact center platforms (e.g., Genesys, Cisco, Twilio, Amazon Connect)
• Proven experience with WebRTC and real-time communications
• Proficiency in troubleshooting network and voice quality issues
• Experience with API integration and REST services
• Knowledge of telecommunications compliance requirements (TCPA, TRACED Act)
• Familiarity with cloud telephony services and infrastructure
• Strong debugging and problem-solving skills
• Experience with Python or similar programming languages
• Excellence in technical documentation and cross-team communication

About Us

Salient is building the future of consumer loan servicing, starting by transforming the auto lending industry. Since our September 2023 launch, we've:

• Scaled to more than $10M in ARR
• Partnered with some of the largest consumer lenders in America
• Cash flow positive
• Raised $65m in funding
• Interfaced with more than 2 million unique US consumers
• Processed over $150M in cash transactions
• Prevented $30M in fraud
• Identified 35k+ CFPB violations

Backed by top-tier investors including Andreessen Horowitz, Matrix, General Catalyst, and Y Combinator.