Customer Success Manager at Scope AR
About the role
Scope AR is the pioneer of enterprise-class augmented reality solutions, delivering the industry’s only cross-platform AR tools for getting workers the knowledge they need, when they need it. The company is revolutionizing the way enterprises work and collaborate by offering AR tools that provide more effective and efficient knowledge-sharing to conduct complex remote tasks, employee training, product and equipment assembly, maintenance and repair, field and customer support, and more.
The company’s device-agnostic technology supports smartphones, tablets and wearables, making it easy for leading organizations like Boeing, Toyota, Lockheed Martin, Honeywell, Assa Abloy, GE and others to quickly scale their use of AR to any remote worker.
Working at Scope AR provides you the opportunity to have a real and major impact on the way products around the globe get created and how work gets done.
Augmented reality for enterprise is agreed to be in the midst of rapid growth, but it can also mean many things to our different customers. This exciting opportunity as Customer Success Manager is to guide the customer through the myriad of potential use cases and focus on clear outcomes and measurables. This is extremely challenging considering the size and industries of our customers! Becoming a trusted advisor while also ensuring the customer delivers on their commitments is a unique challenge that requires an entire team effort.
The Customer Success Manager's primary responsibilities are to understand our enterprise customers environment, identify the best use cases for Scope AR products, and guide the customer to recognizing value throughout the journey. Having experience in our key industries (aerospace / defence, medical devices, data centers, industrial OEM’s) would be a big advantage in promoting effective communications and change management with their end users. It is critical to work cross-functionally internally, leveraging the resources of the various teams while remaining as the customer advocate.
As a part of Scope AR, you would influence all parts of the organization from Sales to Product and Creative Services. Strong Project Management skills are a necessity!
Earn the trust of our customers by showing them how to deliver value using our productsBeing creative in understanding that all of our customers are different. Apply this creativity to the process to drive the customer to maximum value as fast as possibleApply process so that customers can scale the use of our product, and we can effectively support in scaleWork closely with every team in Scope AR as the voice of the customerUse data and analytics to demonstrate valueAt times troubleshooting problems. This means having a level of technical experience to be able to understand basics of the customer environment and the technology of our productWork directly with CCO to shape the outcomes for the customer, and also influence the Scope AR roadmapTravel will be required due to the nature of our customers. Must be a US citizen in order to be able to be on-site with some of our customers
KNOWLEDGE, SKILLS AND EXPERIENCE
5+ years' experience in SaaS Customer Success or similar (project management, strategic account management)5+ years industrial experience (aero/def, medical equipment, data centers, industrial OEM)Experience with technology stack of enterprise customers (MES, PLM, learning management software, 3D workflow)Experience with internal technology stack (Cloud and private cloud deployments, 3D modelling software, AR / VR)Strong data skillsBS / Masters degree is preferred WHY YOU SHOULD JOIN SCOPE AR
You will be working directly with David Nedohin, Co-Founder and CCO of Scope AR. Your customer voice will be critical in influencing the direction of a fast growing and very exciting company. The enterprise augmented reality industry is growing rapidly and has enormous expectations over the next 2 years. Scope AR is one of the leaders in this space, recognized by many as the “Innovator”. Scope has reached a major inflection point, and we are looking for extremely hard working, technically skilled, and industry experienced team members to help drive and shape this growth!
We're growing our team quickly, so if you like solving hard problems, want to have real influence at work and have the skills listed above, we'd love to hear from you!
Why you should join Scope AR
Scope AR is a global leader in developing augmented reality solutions and products for industrial clients focused around field maintenance, manufacturing, and training. As the pioneer of utilizing AR for industry support and training, we are partners with technology leaders such as Google and Microsoft.
Scope AR’s WorkLink Platform integrates authoring and remote assistance functionality and offers two products that are used widespread in various industries. WorkLink Remote Assistance and WorkLink AR Work Instructions.