About the role

We are seeking a QA Engineer who is passionate about building reliable software and ensuring an exceptional user experience. You will work closely with our product, engineering, and customer success teams to test new features, identify bugs, and maintain the highest product standards.

Responsibilities

Develop and execute manual and automated test plans for web applications, CRM integrations, and API endpoints.
Validate new features, improvements, and bug fixes across Sendblue’s platform.
Identify, document, and track bugs using tools like Linear, or similar.
Collaborate with engineers during the sprint cycle to ensure quality is built into every stage of development.
Help improve QA processes, tools, and best practices as Sendblue scales.
Simulate real-world usage of Sendblue integrations with CRMs like HubSpot, Salesforce, and GoHighLevel.
Perform regression testing before major releases.
Advocate for the end user by raising usability concerns and suggesting improvements.

Competencies

3+ years of QA engineering experience (startup/SaaS experience preferred).
Strong understanding of QA methodologies, test planning, and bug reporting.
Experience with manual testing across web and mobile environments.
Familiarity with automation frameworks is a big plus.
Basic understanding of APIs, webhooks, and CRM integrations is preferred.
Excellent written and verbal communication skills.
Highly detail-oriented with a bias toward action and helping the team ship FAST.
Self-motivated and comfortable working in a fast-paced, remote environment.

About Sendblue

Sendblue lets businesses send iMessage from inside their CRM.

When it comes to sales, authenticity is everything, and green bubbles aren’t cutting it anymore. In order to get a lead with an iPhone to actually respond to a text in 2025, it HAS to be blue. That’s where Sendblue comes in – we provide a virtual iMessage line directly in a business’ CRM which they can use to message their leads and clients.

Our goal is to provide an over the top experience for our customers in every way, from giving them technology they can’t access anywhere else to ensuring their workflows and sales processes are actually effective. We deeply value the relationships we have with our customers, and keeping them happy and successful is our top priority. We are a lean team based in New York City, and we are growing extremely quickly.