Head of Operations at Shef
About the role
At Shef, we are building a community-based food platform. We believe in providing our community of shefs (refugees, immigrants, stay-at-home parents, retirees) the opportunity to make a meaningful income from their very own kitchens - doing what they love! We also believe that every person should have access to a wholesome, homemade meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef.
As one of TechCrunch's "favorite YC startups” backed by prominent Silicon Valley VCs and investors -- we have a ton of exciting work ahead of us!
You are a proven marketplace operator with a knack for streamlining processes, building world-class teams, and leading aggressive growth without compromise. As the Head of Operations, you will work directly with the founders to refine Shef's operating model and to expand our impact. You will be an early leader at Shef, building the company's foundation, hiring strong talent, and paving the way for the future of the company.
1. Lead Shef's aggressive market expansion, ensuring operational excellence and iterating on our expansion playbook.
- Recruit, retain, and develop a world-class operations team to lead the expansion of the platform across the country.
> Market GMs
> Launching teams
> Data/ analytics team
> Product ops
Lead the organization with coaching, prioritization, clear communication, a hands-on approach. Lead with empathy and decisiveness.
Execute and iterate upon our ground operations model to ensure the company is delivering the highest service at a scalable cost.
Build data infrastructure for predictable forecasting and manage these key outcomes across markets
> GMV and growth rate
> Supply count and retention
> Demand count and retention
> Market ramp and performance
- Organizational growth
> Hiring planning
> Coaching and development
- Marketplace equilibrium
> Shef order rate and revenue
> Supply liquidity
> Supply variety and expansion
- Operational efficiency
> Fixed operating cost
> Delivery costs
> Food safety assurance
> Regulatory assurance
2. Build a world-class operations organization, leading organization planning, recruitment, and being the organization’s primary leader.
Create a hiring plan and lead recruitment of operations org.
Find and execute ways to make onboardings more delightful and effective.
Be a culture leader that instills Shef’s values and mission into each team member.
Be a leader for the organization
> Lead with empathy: listen first and lead through service
> Create a culture with bias towards action
> Create a culture that encourages learning and development
> Be mindful of mental health and connection in remote environment
3. Create a data-driven framework to evaluate existing ground operations model and lead any necessary changes to improve delivery performance and costs.
Create a framework for evaluating ground operations efficacy and lead efforts to improve efficacy.
Create benchmarks for delivery performance and cost effectiveness that will drive decision making and financial modeling.
Lead changes across the organization to improve performance in these key areas.
Build a culture of knowledge sharing across the organization + work with product and engineering teams to implement change.
Build a culture of testing and iteration within the operations organization.
WHAT MAKES YOU A STRONG FIT
10+ years of operations experience, with 6+ years experience leading operations at a consumer-facing marketplace company.
Track record of executing a bottom-up, go-to-market strategy with tight feedback loops.
Track record of managing high-velocity go-to-market playbooks for other marketplace companies.
Track record of successfully managing individuals and coaching them into leaders.
Leads by example: always puts in the work required to achieve goals
Coach: seeks to better themselves and those on the team
Strong Communicator: distills complexity into clear and concise messaging
Leader: recruits, manages, and develops high-performing teams
Data-driven: defines, measures, and manages key metrics
Leads with empathy: listens first and seeks to make an impact through service.
Strategic: runs balanced strategies with both short and long-term investments
Passionate about Shef’s mission to provide talented cooks with economic opportunity and to share their food with our communities.
7+ years of operations experience at a marketplace company.
5+ years of managing teams.
DIVERSITY AND INCLUSION AT SHEF
At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Both our shef and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.
Why you should join Shef
At Shef, we're bringing the sharing economy to the table. We believe in providing our Shefs (refugees, immigrants, stay-at-home parents) the opportunity to make a meaningful income from their very own kitchens. We also believe that every person should have access to a healthy, homemade meal at an affordable price. Building a safe and happy community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef.