Slash

The bank for young solo entrepreneurs.

Customer Success Advisor (PST)

$40k - $60k
Location
Vancouver / Remote
Job Type
Full-time
Experience
1+ years
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Kevin Bai
Kevin Bai
Founder

About the role

What you’ll be doing:

  • Support subscribers with general questions, technical concerns, and subscription requests
  • Work with product and business teams to incorporate customer feedback in order to constantly improve our product
  • Organize and execute your inbox, tasks, and objectives with our internal tool stack
  • Diligently follow through with proper documentation after handling customer concerns
  • Work and effectively communicate in a dynamic and fast-moving environment across engineering, product, risk, growth and go-to-market to develop product and system specifications, metrics, KPIs and support procedures
  • 9 a.m. - 6 p.m. or 1 p.m. - 9 p.m. Shift

We’re looking for someone who:

  • Has excellent written and verbal communication
  • Wants to learn and get better every day
  • Is not afraid of ambiguity and exercises excellent judgment
  • Desire to work in a fast-paced environment, continuously grow, and master your craft
  • Alignment with Slash’s core mission of helping our customers make more money
  • Familiarity with customer communication tools appreciated (Intercom, CRM, Analytics tools)
  • Passion for, or curiosity to learn, financial technology

What's in it for You:

  • Opportunity for high growth
  • High autonomy + ownership culture
  • Comprehensive health + benefits plan
  • Unlimited Vacation

Why you should join Slash

Slash makes it dead simple for any person to set up their legal, finance, and back office business stack in minutes.

Our mission is to eliminate all the friction involved with starting a business, and empower the next generation of entrepreneurs to build their own future in the process.

Still in beta, thousands of young entrepreneurs that have side hustles reselling, flipping NFTs, and running e-commerce sites use Slash's tools to run their businesses.

Slash is backed by NEA, Stanford University, the founders of Tinder and Plaid, and other amazing angels and funds.

Slash
Founded:2020
Team Size:20
Location:San Francisco
Founders
Kevin Bai
Kevin Bai
Founder
Victor Cardenas
Victor Cardenas
Founder