Digitize $655B parking industry
Smarking is a leading provider of enterprise software and data technology solutions for the massively overlooked $655B global parking industry.
This is an excellent position for a highly capable and successful professional with technical background, empathy for customers, and excellent communication and problem solving skills, who's ready to take on bigger responsibilities and a leap of faith, to not only continue tackling tricky technical support problems and making customers happy, but also help scale the customer support practice following the rapid growth of the product features, client and user base, and solution suites on a daily basis.
Reporting to the Manager, Implementation and Support, this role will be responsible for expeditiously resolving customer support tickets with great resolution quality and customer communication to promote retention and customer loyalty with Smarking. Although initially an individual contributor role, ideal candidates will be ready and able to assume managerial responsibilities.
Compensation & Benefits
Smarking is a group of passionate MIT PhDs, data scientists, Silicon Valley engineers, and battle-tested business professionals, committed to enable highly efficient urban mobility by building the digital infrastructure for the massively overlooked $655B global parking industry ($131B in the US).
Smarking is hired by organizations like Brookfield Properties, City of Miami, ABM Industry Groups, and many other enterprise industry leaders to turn their parking data into business results. Smarking's dynamic pricing engine has been creating 40%-400% revenue uplift for online parking sales at parking facilities in Chicago, NYC, Boston, and many other cities, without any manual involvement required from property managers, leveraging fully automatic algorithm-driven yield management technologies similar to the airline and hotel industries.
By providing the very first business intelligence and yield management enterprise SaaS to the parking industry, Smarking is establishing itself as an emerging leader in the US parking market. Smarking currently works with 2,500+ parking locations cross North America, based in San Francisco, and backed by top investors like Khosla Ventures and Y Combinator.
Smarking is a group of hyper-driven MIT PhDs, data scientists, engineers, transportation experts, and battle-tested business professionals working to solve the notorious parking problem via a unique enterprise approach. Smarking aims to enable highly efficient urban mobility by digitizing parking spaces and distributing parking inventory dynamically, in order to get the world ready for the connected, shared, and autonomous future.
Backed by top VCs like Y Combinator and Khosla Ventures, Smarking has brought its solution to over 2,500 parking locations across North America. For the first time, cities, parking asset owners, and parking operators can make data-driven decisions easily. Smarking also launched the industry’s first fully automatic dynamic pricing engine, producing 40%-400% revenue uplifts for online sales at at parking locations Chicago, NYC, Boston, and many other cities.