Training and Content Supervisor at Snapdocs
About the role
Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.
We are hiring for a Training and Content Supervisor! This person will be responsible for developing and leading all aspects of the training programs and resources that support our User Operations department. The person in this role will develop training courses, resources, and training methodologies appropriate to drive success with different types of capabilities and staff. Planning, running and implementing training programs is also a big part of this role so a candidate who is very organized and on top of things is important to us. Day to day in this position will include organizing and presenting live or on-demand training sessions to groups or individuals and updating existing training materials and resources based on product or procedure updates. The majority of days will also be spent coordinating with various stakeholders across Operations, Product, and Engineering to discuss and understand new functionality for our products. You will also be responsible for coordinating the translation of engineering/product specifications from documentation in Jira and Confluence to training and resources for the Operations team and identifying process or workflow gaps with the help of Operations stakeholders.
Our ideal candidate has 5+ years of experience supporting the development of technical expertise, leading team members, and proficiency in SaaS training. This person will also have a background in product or engineering with a basic understanding of coding and syntax. Comfort using technology platforms such as Jira, Github, Confluence, Figma, Adobe Suite, Google Suite, Lessonly and Guru is a major plus. You have excellent written and oral communication skills and you bring a positive demeanor to everything you do. You’re able to work independently and are self-driven as well as being relentlessly curious!
Colorado applicants: This role pays $82,000 - $90,000 annually plus participation in our equity plan (pay for other locations may vary).
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Seattle’s Fair Chance Employment Ordinance, and the Fair Chance Ordinance.
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we're an extremely remote-friendly company with over a third of our staff outside of those two hubs!
Our benefits include (but are not limited to):
- 4 weeks + 1 day of vacation
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
- Commuter benefits
- 10 year exercise window on your equity (!!)
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Why you should join Snapdocs
Snapdocs powers homeownership. Using technology, we’re building the connective tissue for an entire pillar of the U.S. economy: residential real estate.
Today, we’re working to perfect mortgage closings, but that’s only the beginning. If we succeed, more than five million families per year will gain clarity and transparency as they make the biggest financial decision of their lives: buying a home. Before Snapdocs, no one felt responsible or empowered to solve the problems we face every day we come to the office.
It's complex and difficult work, and the result is not an app we brag about at tech industry parties. Instead, we're making a difference and carefully building a team that shares our priorities—pragmatism, respect and empathy for our clients, and building honest products that improve all our users’ lives.