Engagement Manager at Snapdocs
About the role
Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes.
In this crucial role, you’ll drive the adoption, retention, and overall health of our new lender customers while working with internal stakeholders. This means you’ll manage a handful of enterprise key accounts while simultaneously improving our approach.
You will engage hands-on with customers in this role, but you’ll also develop processes, tools, and collateral to make these customer interactions more efficient as the business grows. You will gather feedback from customers on platform strengths, challenges, and opportunities, and champion that feedback to stakeholders and product teams.
Our ideal candidate has 10+ years in account management, business development, management consulting or a related field where you’ve had to advise clients, build relationships, dig into data to inform decisions, and drive back to clear business results. Over that time, you’ve developed a toolkit of consulting and project management diagnostics, frameworks, and strategies that you’re eager to put in place at an early stage company. Clients have come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action and your team views you as a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration. We provide outstanding benefits (listed below) and while we have hubs in both San Francisco and Denver, we're an extremely remote-friendly company with over a third of our staff outside of those two hubs!
Our benefits include (but are not limited to):
- 4 weeks + 1 day of vacation
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
- Commuter benefits
- 10 year exercise window on your equity (!!)
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Why you should join Snapdocs
Snapdocs powers homeownership. Using technology, we’re building the connective tissue for an entire pillar of the U.S. economy: residential real estate.
Today, we’re working to perfect mortgage closings, but that’s only the beginning. If we succeed, more than five million families per year will gain clarity and transparency as they make the biggest financial decision of their lives: buying a home. Before Snapdocs, no one felt responsible or empowered to solve the problems we face every day we come to the office.
It's complex and difficult work, and the result is not an app we brag about at tech industry parties. Instead, we're making a difference and carefully building a team that shares our priorities—pragmatism, respect and empathy for our clients, and building honest products that improve all our users’ lives.