Solution Engineer at Standard Cognition
About the role
At Standard Cognition, we’re revolutionizing the way the world shops. By replacing cash registers with computer vision-powered checkout, we’re creating an autonomous retail experience for shoppers. Since launching in 2017, Standard has contracts with multiple global retailers, and is in the process of deploying our Standard Checkout solution across thousands of stores globally. We’re backed by some of Silicon Valley’s leading investors including Softbank, CRV, Initialized, EQT, Draper Associates and YCombinator. We just announced our series C in February 2021! The Solutions Engineer is a member of our Retail Division, working closely with the Retail Product Engineering team, focused on bridging the gap between our core systems, and those of our retailer customers. You’ll work closely with both engineering and client teams, looking to solve the integration challenges between our core systems and those of the retailers we sell our product to. You’ll use your strong communication skills both internally and externally to identify the missing pieces between our product and the systems we’re integrating with, implement solutions that solve real customer problems, help set internal roadmaps to shrink those gaps, and deliver our product at scale to some of the world’s biggest retailers.
This is a full time time located either onsite at our San Francisco office, or remote from anywhere in the USA.
What you'll do here: Meet regularly with clients (retailers) to design & guide integration projects Engage retailers early, alongside business development, to understand the technical requirements Work with core engineering teams to design systems & tools to meet the client requirements Help to implement retailer-specific solutions in our retail integration service layer and applications Collaborate with our product team to develop detailed feature roadmaps to enable customer account growth Plan multi-quarter projects for larger retailer integration projects alongside other engineering teams Help to support client technical teams, working with them to track down and resolve technical problems Build out best practices for how the role works at Standard Cognition - as the first solutions engineer you’ll have many opportunities to shape and improve how our client interactions work Who you are: You have 3+ years of experience in a technical client-facing role, in either SAAS or retail environments You have excellent presentation and communication skills You can create diagrams & workflows to explain complex systems and complex integration projects to a variety of audiences You have the ability to take vague customer talking points and turn them into real, actionable written requirements You can build simple tools & integrations in at least one programming language You feel comfortable reading and writing API documentation You have some understanding of security & privacy, and how these might matter to top-tier global retailers You are comfortable communicating both client requirements as well as internal engineering and product requirements You are comfortable writing basic demo code in a language of your choice You feel comfortable spending 40% of your time in client meetings, 10% of your time writing demo code, 30% of your time requirement gathering + diagrams and workflows, 20% of your time supporting clients integration questions and concerns
Only meet some of these traits or experiences? We'd still love to hear from you!
Why you might want to work with us: We take care of you and your family with health, vision, and dental insurance. You will have the option to contribute to a 401k. You're excited to work on a product that will impact almost any consumer, almost anywhere. Standard is a remote first company. We trust you to get your job done in the location that works best for you. We dress casually. Some of us wear slippers in the office. In current work from home standings, we’re super comfy. We believe in a culture of learning, and want to keep building our skills, experiences, and capabilities. We offer flexible work schedules. We trust our team to know how they will do their best work. We're family friendly. We want our teammates to focus on what they need to when they need to. We offer very competitive compensation, including equity in Standard, to each one of our employees.
Standard provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.