Student Operations Manager

About Stepful Stepful is reimagining healthcare training making it 10x more accessible. Stepful is one of the fastest growing start-ups based out of New York City. We launched a year ago and have already graduated hundreds of students. Our graduates, mainly from underprivileged communities, go on to work at leading healthcare institutions such as OneMedical, NY Presbytarian and Davita. Stepful students increase their salaries by 60% on average after just 5 weeks of training.

The founding team is uniquely positioned to grow Stepful to be the leader in healthcare education. Each founder brings in relevant experience coming from leadership roles at Udacity, Apple, Uber, and Triplebyte.

Stepful is backed by Y Combinator and just closed a round led by Reach Capital, the leading edtech investor in the US.

What you’ll do

• Lead operational processes to deliver the best learning experience, identifying opportunities for automation at scale
• Develop and execute creative initiatives and experiments to improve the student, instructor and coach experience
• Own and achieve success metrics across the student learning journey
• Gather and analyze student success data and address areas for improvement
• Support the Head of Operations in running the operations for a growing team of instructors, coaches and student experience professionals
• Work cross-functionally with our product, engineering, and partnerships team to provide visibility into student and instructor feedback and help inform their roadmaps

This job is for you if:

• You have 2+ years of consulting or operational experience in a direct-to-consumer startup
• You are highly analytical with strong communication skills
• You are willing to do whatever it takes to get the job done successfully
• You aren’t afraid to get your hands dirty
• You learn quickly through experimentations
• You thrive in a fast-paced, ambiguous environment

Bonus points if:

• You have taught or coordinated online courses at scale
• You worked in healthcare

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.