Online Training for Healthcare Jobs

Senior Operations Manager

$120K - $150K
New York, NY, US
Job Type
3+ years
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Tressia Hobeika
Tressia Hobeika

About the role

About Stepful:

Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions and report an average 25% income increase after just four months of training. Stepful is backed by Y Combinator and recently closed a round led by AlleyCorp, Reach Capital, and Sempervirens.

What you’ll do:

You will lead strategic initiatives to improve our student learning experience, overseeing a growing team of student-experience professionals. You will build processes and systems to scale our operations to support and provide an outstanding learning experience for over 10,000 active students in the next 12 months.

This role is hybrid to NYC. You will need to commute to our New York office three times a week.

  • Drive strategic initiatives to improve our student and instructor experience.
  • Develop and execute creative initiatives and experiments to improve student retention and learning outcomes, identifying opportunities for improved processes and automation at scale.
  • Oversee operations for a growing team of instructors and student experience professionals.
  • Own end-to-end projects, including revamping processes, identifying new features, and hiring.
  • Own and achieve the student success metrics, including learning outcomes, student certification, and satisfaction rates.
  • Lead experiments to boost student engagement in our community and our classroom
  • Work cross-functionally with our product, learning, and engineering teams to provide visibility into student and instructor feedback and help inform their product roadmaps.

This job is for you if:

  • You have 4+ years of consulting or business operations experience in a direct-to-consumer startup
  • You are highly analytical, can monitor metrics, and develop action plans to meet business goals successfully
  • You are able to motivate a team to support a large number of students
  • You are willing to do whatever it takes to get the job done successfully
  • You aren’t afraid to get your hands dirty
  • You learn quickly through experimentation
  • You thrive in a fast-paced, ambiguous environment

Bonus Points If:

  • You have taught or coordinated online courses at scale
  • You worked in healthcare
  • You worked at a startup
  • You have an MBA

At Stepful, we're an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Stepful

Stepful is on a mission to revolutionize vocational education. We train people with a high school education in 4 months or less and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.

Team Size:20
Location:New York
Tressia Hobeika
Tressia Hobeika
Carl Madi
Carl Madi
Edoardo Serra
Edoardo Serra