Founding Technical Support Engineer

About The Company

Sully.ai is making healthcare better, faster & affordable by building AI Employees.Work to save lives.We're growing very fast.Customers love the product.Our team is small and talent-dense.Impactful mission: “One Human, One Doctor”Very good probability to be a trillion dollar company.

Role

• Long hours (We’re a small team with a big mission!)
• Support customer onboarding and upsell opportunities
• Build out and own Technical Support workflows from the ground up
• Innovate constantly on making our sales better, faster.
• 6am to 6pm PT Availability
• Other tasks too! (“Nothing is someone else’s problem.”)
• Serve as the primary technical contact for customers, addressing issues promptly.
• Troubleshoot and resolve technical problems with the product or service.
• Act as the voice of the customer, providing feedback to the product and engineering teams.

Requirements

• 5+ years of customer support leadership
• Proven track record of being a top performer
• High presentation and communication skills

Learn More: https://www.sully.ai/join-us

1. Recruiter Screen
2. CRO Screen (30 min.)
3. Co-Founder/COO Screen (15 min.)
4. Sales Pitch: Demo Sully to Co-Founder (20 min.)
5. Onsite (or Virtual onsite) meeting our CTO and Co-Founder/CEO (60-90 min.)