Supabase

The open source Firebase alternative.

Developer Support and QA Engineers at Supabase

Location
Remote
Job Type
Full-time
Experience
3+ years
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Paul Copplestone
Paul Copplestone
Founder

About the role

Responsibilities

  • Creating test cases and improving test coverage.
  • Monitoring Github issues, discussions, twitter, email, and other feedback channels.
  • Providing initial responses to all support cases.
  • Triaging support cases. Including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Establishing key support metrics and identifying how best to measure them.
  • Establishing a workflow to reduce 'time to response' and 'time to fix' that can scale to multiple team members.
  • Identifying where internal tooling might be developed or obtained to improve support efficiency.

For the right candidate, additional responsibilities may include:

  • Working with the Founders to construct and execute on a hiring plan to grow the support team.

Requirements

  • Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js.
  • Experience working with GitHub source code management, and CI/CD tools.
  • Familiar with Postgres and Golang is a plus.

Why you should join Supabase

The open source Firebase alternative.

Supabase adds auth, realtime, and restful APIs to Postgres without a single line of code.

We are a fully remote company.