Swayable

Swayable predicts consumer opinion and the impact of content

Client Success Manager at Swayable

$80k - $90k
Location
San Francisco, New York, Los Angeles / Remote
Job Type
Full-time
Experience
Any (new grads ok)
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Valerie Coffman
Valerie Coffman
CTO

About the role

ABOUT THE COMPANY

Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 20-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (Amazon, Airbnb, Square, Paramount Pictures), researchers (MIT, Yale, Stanford) and mission-aligned advocacy campaigns (including multiple Democratic Presidential candidates).

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

About the role:

Swayable is looking for a fast learning and energetic Client Success Manager to work closely with the Director of Client Success, CEO, CTO, and founding team to help us scale.

Primary responsibilities will be to:

  • Work with clients to design experiments based on their messaging and organization goals
  • Launch and track client experiments in the field, ensuring tests reach appropriate count and spend targets
  • Interpret results and share insights with clients after experiment conclusion
  • Own the entire client relationship by identifying ways Swayable can add value to their program, driving impact, and working with key stakeholders
  • Build collaborative relationships with clients in order to deeply understand their needs and goals
  • Partner with Product and Design to advance the product and provide important client feedback
  • Support ad-hoc projects and lead initiatives that advance the internal tooling and processes

What you're like:

  • STEM Degree or strong coursework in science or quantitative social sciences required - e.g. physics, biology, economics, psychology, mathematics, statistics. Experience with research, statistics, and experimentation a bonus.
  • College or graduate degree
  • Very strong written and verbal communication skills
  • Detailed oriented and highly organized
  • Motivated and proactive, anticipating what will be needed rather than requiring direction
  • Prepared to work hard while being fun to collaborate with
  • Enthusiastic about technology
  • Passionate about progressive political movements, and interested in marketing/branding, and enthusiastic to work with these clients
  • Intellectually curious and eager to learn new things
  • Great with people, zero-drama
  • Project management experience is a plus
  • Experience presenting to senior clients and the ability to inspire confidence

What you can do:

  • Most important is being a quick learner of new skills
  • Experience in customer-facing roles is a plus
  • Ability to use Excel, Word, Powerpoint, Dropbox, Gmail, Google apps required
  • Bonus points if you have some digital marketing experience, knowledge of - - Adobe Creative Suite, or video editing

Location:

Our team is centered in NYC and SF, with flexible work arrangements for remote work.

Benefits:

  • 100% Medical, Dental & Vision Plans
  • Generous PTO
  • Equity options
  • 401k, FSA
  • Ongoing professional development stipend
  • Amazing company culture

We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.

To Apply

Apply online at https://jobs.lever.co/swayable/5a1efd8b-3c58-4d5e-aec2-173337a38c49

Why you should join Swayable

Swayable measures how effectively media content changes minds. Our clients are dramatically increasing the impact of the stories they tell on the world's most important issues.

We are passionate about the power of data to have a positive social impact on advocacy and commerce and are serious about using it responsibly and ethically. We work with organizations and people we care about and our job is to help make them successful.

Swayable is a Delaware Public Benefit Corporation and an equal opportunity employer. We welcome applications from anyone who shares our values and especially encourage women and members of underrepresented groups to apply.