Tahora

Creating meaningful connections in the workplace

Customer Success Manager at Tahora

Location
London
Job Type
Full-time
Experience
3+ years
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Mike Rose
Mike Rose
Founder

About the role

What the job involves

  • Leading on Tahora customer success activities
  • Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximise onboarding success
  • Monitor client KPIs and targets to ensure success
  • Leading on the Tahora onboarding and communications by working with client's internal marketing teams to devise a strategy for launch and onboarding and promote Tahora internally to their workforce
  • Play a key part in the product development providing a voice for customers and stakeholders
  • Be the main point of contact for clients when supporting rollouts, success and an all round great experience

Requirements

  • Someone who has worked in the Account Management, Internal Marketing or Customer Success for 3+ years
  • You have a proven track record in building client relationships, working with stakeholders across the organisation - and delivering results
  • Strong communication skills, confident delivering workshops and working with stakeholders
  • Are comfortable with leading client meetings with confidence and clarity
  • Hungry to learn and get involved with all areas of the startup
  • Have a proactive mindset with a desire to learn and bring creative ideas
  • You have hustle, high energy and love to continually raise the bar in terms of performance and expectations

Why you should join Tahora

We are on a mission to transform the social experience in the workplace, through improved community and wellbeing, to make employees happier and more engaged.