TANGObuilder automates structural engineers jobs.

Customer Experience Specialist

Job Type
3+ years
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Juan Aleman
Juan Aleman

About the role

Job Description

TANGObuilder is an engineering and SaaS firm committed to developing smart structural engineering software to make resilient and sustainable structural design accessible and seamless for everyone in the AEC community. We leverage our technical expertise in software development and industry knowledge of structures, advanced analysis, and applied science & research to deliver unrivaled, innovative solutions that drive superior performance.

We are looking to hire our first Customer Experience Specialist to join our team. We want someone passionate about the architectural, engineering, and construction space and customers in general. We use our proprietary cloud-based software to provide structural engineering services focusing on new design and evaluating existing single-family and residential buildings.

The person joining the team will work side by side with the founders and help keep our customers happy and anticipate their needs. You will collaborate with the Structural Engineering team to optimize customer services and brand awareness. You should apply if you like to work in a fast-paced and diverse environment.

Essential Duties:

  • Identify customers' needs and take proactive steps to maintain positive experiences.
  • Respond to customer queries promptly and effectively via phone, email, social media, or chat applications.
  • Track customer experience across different channels.
  • Collaborate and coordinate with the Structural Engineering department.
  • Document processes and logging issues.
  • Prepare new opportunities for ongoing projects.

About you:

  • High-energy and can-do attitude.
  • Naturally curious and empathetic with a strong interest in the client's needs.
  • You have experience responding to customer queries.
  • Entrepreneurial spirit, ability to work with full autonomy, Tech-evangelism
  • Empathy and "getting things done.”
  • You can learn new software fast.
  • AEC background is a plus.

Why you should join TANGObuilder

We are disrupting the construction tech industry! Structural engineers have been using the same software since the early 90'; it is time we change that. We are using aerospace algorithms, frameworks, and methodologies to design buildings. Really! We are bringing rocket since 🤯 for home designs. If you are passionate about software and solving the global housing crisis, come work with Us!

Team Size:9
Location:San Francisco
Juan Aleman
Juan Aleman
Martin Diz
Martin Diz