The only R&D data cloud for life sciences

Software Engineer, Customer Facing

$100k - $160k
Job Type
6+ years
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About the role

Who We Are

TetraScience is the Scientific Data Cloud company with a mission to accelerate scientific discovery and improve and extend human life. The Scientific Data Cloud is the only open, cloud-native platform purpose-built for science that connects lab instruments, informatics software, and data apps across the biopharma value chain and delivers the foundation of harmonized, actionable scientific data necessary to transform raw data into accelerated and improved scientific outcomes. Through the Tetra Partner Network, market-leading vendors access the power of our cloud to help customers maximize the value of their data.

Our core values are designed to guide our behaviors, actions, and decisions such that we operate as one. We are looking to add individuals to our team that demonstrate the following values:

Transparency and Context - We trust our people will make the right decisions and overcome any challenges when given data and context. Trust and Collaboration - We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly. Fearlessness and Resilience - We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks. Alignment with Customers - We are completely committed to ensuring our customers and partners achieve their missions and treat them with respect and humility. Commitment to Craft - We are passionate missionaries. We sweat the details, as the small things enable the big things. Equality of Opportunity - We seek out the best of the best regardless of gender, ethnicity, race, or age. We seek out those who embody our common values but bring unique and invaluable perspectives, talents and advantages.

What You Will Do

Develop tools, scripts, and design processes to improve observability and system resiliency. Majority of your time will be hands-on code fixes - individually or by partnering with engineering teams. Building, automating, and monitoring infrastructure in AWS to increase product reliability. You will be the responsible to investigate end-to-end issues and escalations reported by TetraScience customers. Triage issues, drive to resolution and/or identify workarounds to unblock customers. You will be the steward of the customer support to the engineering escalation process, increasing efficiency by streamlining communication with customer success, by triaging, extracting, and documenting relevant information


5+ years of experience with a proven track record of excellence as Production Support Engineer or Site Reliability Engineer for web application platforms Coding experience in one or more languages: Python, C#, NodeJS, JavaScript, React or Java Demonstrated experience of debugging software reliability issues in a distributed environment including troubleshooting experience with APIs. Must have experience with Cloud Native(AWS) platforms and applications( Micro-services, Lambda, Docker and Kubernetes deployments, Databases, NoSQL, Kafka/Queueing Service, or Elastic Search) Must be self-driven, innovative, and willing to take initiative. Good to have startup experience. Bachelor's degree in engineering, or equivalent


100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work + office as needed Company paid Life Insurance, LTD/STD

Why you should join TetraScience

TetraScience provides the world’s first and only R&D Data Cloud, with a mission to transform life sciences R&D, accelerate discovery, and improve human life. Scientists at global pharma and biotech organizations rely on our innovative Tetra Data Platform for easy access to centralized, harmonized, and actionable scientific data to accelerate their digital lab transformation. With best-in-class SaaS performance, a team of industry innovators, and excellent product/market fit, Tetra is positioned to become an iconic life sciences software company.

Team Size:100
Siping Wang
Siping Wang