Head of Customer Success

Text Blaze's mission is to help users work smarter anywhere they work.

As a member of the founding team and the head of Customer Success, you'll define and lead our Customer Success strategy and be entrusted with helping our customers unlock their full potential and achieve their goals using Text Blaze. For our users, from individual users using the free product to large enterprises with a multimillion-dollar contract, you will be the face and voice of Text Blaze, and for Text Blaze, you will be the voice of our users.

This is a crucial leadership role in our growing team. Text Blaze is a bottoms-up (product-led) company. We start from individual users and eventually sell to large enterprises, and Customer Success is what powers this journey.

This is not a typical Customer Success role; Customer Success is what drives our business and it's incorporated into every user touch point and interaction, from education, through onboarding and sales. You'll have full autonomy to decide what's the best way to help our users succeed.

We are an energetic, empathetic and passionate remote team, bringing together the best talent from across the globe. We like working together and collaborating, but we do it asynchronously allowing everyone to work the way they work best.

Responsibilities

• Build strong relationships with our customers to understand their needs and ensure their success with Text Blaze
• Help users discover how Text Blaze can help them achieve their goals and the full capabilities of Text Blaze through 1:many content and 1:1 training
• Serve as a liaison between customers and the Text Blaze team
• Take ownership of new accounts and manage their onboarding and ongoing success
• Lead online trainings, consultations, and one-on-one demos to educate customers on Text Blaaze
• Build, own, and execute customer success and engagement plans
• Build relationships and navigate customer organizations to uncover additional partnership opportunities
• Represent voice of the customer and influence product development roadmap

Requirements

• 2+ years of B2B SaaS Customer Success or engineering experience working with customers of various sizes.
• Strong technical skills and an ability to learn complex products
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take ownership, lead initiatives and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Experience in Product-Led Growth products
• Basic SQL knowledge a plus

• Introduction meeting with Dan - co-founder and CEO
• Interview with Scott - co-founder and CTO
• 30 minutes webinar