Product Manager

About Topline Pro

We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 15+ rockstars with plans to expand to more than 30 team members in 2023. We serve over 1,000 local service businesses and were named as one of the 2023 top 50 Tech Companies building for SMBs.

We're YC-backed and well funded with several years runway, and we’ve experienced rapid growth in 2023. We're looking for a product manager teammate who can not only help us shape our product and team culture but also shape the company itself.

We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.

We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

⚡ What you'll do

• Develop strong understanding of and empathy for home service SMBs and homeowners
• Identify key problems and pain points for home service SMBs using quantitative and qualitative data and develop creative product solutions
• Execute a development plan with your engineering and design partners to deliver a simple yet delightful user experience
• Drive purpose and clarity for your team, stakeholders, and leadership through strong written and verbal communication
• Set ambitious goals and use your creativity to exceed them

🎯 What we're looking for

• 2+ years of experience as a Product Manager in one or more of the following: SaaS, serving SMBs, internal tools
• Experience driving product vision, go-to-market strategy, and design discussions
• Experience managing day-to-day technical and design direction
• Knowledge of multiple functional areas such as Product Management, Engineering, UI/UX, Sales, Customer Support, Finance, or Marketing
• Problem-solving and design-thinking skills to accurately capture user needs and translate those into product features
• Excellent written and verbal communication and organization skills
• Interest working in an agile startup environment

🤗 Who you are

• Team player with a passion for learning
• Self-starter who finds comfort in ambiguity
• Goofball who loves having fun

🙌 What we offer

• Competitive cash compensation
• Monthly health stipend
• Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year
• Opportunity to take on significant responsibility and ownership in building a product that can change the lives of home service pros
• Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta

🌎 Where you'll work

We're a hybrid team with presence in Boston and NYC. Preference is for at least 4 days per week in the Boston office. You can view our website at toplinepro.com.