API-connected healthcare infrastructure.

Director, Client Management, Strategy & Operations

Remote / Remote (US)
Job Type
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About the role

At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. 

None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.

We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.

As part of Truepill’s Customer Success & Growth organization, you will manage one of Truepill’s most strategic accounts at the Executive and Operational level. You will directly lead a team of account managers, and lead a cross-functional effort spanning Pharmacy Operations, Technology teams and data analysts to deliver on a set of high-visibility programs spanning telehealth, pharmacy, and e-commerce.

You have a strong track record of working in fast-paced, start-up environments, process re-engineering, and cultivating relationships at the Executive level. You are eager to deliver on core program KPI’s and grow the client relationship into additional Truepill offerings

What you'll be doing:

  • Be responsible for delivery on core client programs, by partnering with internal cross-functional teams, reporting on core KPI’s to client, and ensuring continuous operational improvement
  • Lead relationship management and performance reporting with Client at Executive and Operational level
  • Create and iterate on metrics to measure and communicate program performance
  • Develop, hire and lead a high-performing team
  • Consistently identify new business opportunities by understanding client need and leveraging knowledge of evolving Truepill capabilities

We’re Looking For Someone With:

  • 8-10 years proven track record managing client relationships with large Enterprise customers (e.g Strategy Consulting, Account Management, Business Development and other Commercial experience)
  • 5+ years in health care, preferably in health plan, digital health, or PBM / pharmacy space
  • Strong analytical, operational and problem-solving acumen, with consistent evidence of leveraging data to drive decision making
  • Excellent communication skills (oral, written, presentation) and cross-functional organizational skills
  • Prior experience building and mentoring high-performing teams, and leading large cross-functional programs
  • Prior experience in a fast-growth start-up environment, highly preferred
  • Prior experience working with Product Management, Engineering and Analytics teams, highly preferred

Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Why you should join Truepill

Our API-connected healthcare infrastructure empowers our partners to deliver world-class patient experiences.

Team Size:1300
Location:San Mateo, CA
Umar Afridi
Umar Afridi
Sid Viswanathan
Sid Viswanathan