Are you obsessive about driving value throughout the customer lifecycle and working with customers? Do you have fun wrangling with technical and business challenges on a daily basis? If so, Veryfi would love to talk with you about joining our growing Sales Engineering team. The ideal candidate will have proven experience at:

• Supporting technical aspects of the sales process such as product demonstrations, evaluations, proof of concepts, and pilots
• Leading technical discussions to educate customers on Veryfi products and usage
• Applying intelligent document processing to solve a variety of business issues
• Analyzing and tuning performance of an Artificial Intelligence (AI) based solution
• Building the foundation for deep and lasting relationships with the technical champions within a client organization
• Identifying and documenting the technical path to grow and expand customer usage over time
• Coordinating internal resources to resolve technical issues blocking sales opportunities
• Capturing and communicating product feedback and industry requirements

Responsibilities:

The primary technical point of contact throughout the sales lifecycle and onboarding. You will be the trusted expert for key stakeholders and maintain a focus on supporting sales efforts from prospecting through onboarding.

• Drive sales win rates by providing technical expertise for qualifying calls, product demonstrations, evaluations, proof of concepts, and pilots.
• Capture and document the technical needs and success factors throughout the sales process. Maintain detailed information in the CRM system
• Create & manage tickets in the issue management system to effectively address product feedback from prospects and sales blockers
• Lead customer kickoff & training sessions as part of onboarding
• Act as a communications liaison between prospects and Veryfi’s Sales, Technical Support, Development, and -Leadership team
• Contribute to the content and continual improvement of tutorials, FAQs, and other materials

Preferred experience:

• 5+ years as a sales engineer in a B2B SaaS company
• Accountability and personal organization are essential
• Effective communications skills via email, phone, and online meetings
• Exceptional ability to communicate and foster positive relationships with both customer facing teams and internal teams
• Working knowledge of SaaS platforms and Application Programming Interfaces
• Experience building and optimizing Customer Success processes is a plus
• Experience with HubSpot, JIRA, and Confluence is a plus
• Bachelor's Degree required