Vetcove

Powering the animal health supply chain.

Customer Experience Manager

Location
Remote
Job Type
Full-time
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About the role

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team. 

About the Position

The Customer Experience Role is responsible for engaging and growing our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform. 

Members of the CX team work collaboratively to provide live support to our users in a 1:1 setting, as well as through our ambassadors program, our internal discussion boards, community events, educational courses & webinars, weekly giveaways, and collaborative content. This role also plays a pivotal part in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner. 

The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.

Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. It would be huge bonus to have knowledge of veterinary products, or to have had experience at a veterinary clinic–but it is not required.

What you'll do

  • Provide live support via intercom chat and phone call to our users

  • Train, educate, and develop new Vetcove users

  • Support existing Vetcove users when they request assistance through troubleshooting and escalations when necessary

  • Collaborate with engineering to enhance day-to-day user happiness

  • Work with loyal users to improve our platform and perpetuate our message

You should have

  • 1-3 years of relevant, customer-facing work experience

  • Excellent written and verbal communication skills

  • Ability to adapt quickly and manage many concurrent responsibilities

  • A strong desire to help our customers succeed

  • A positive attitude and one-for-all team mentality

  • Tech/start-up work experience is a plus

Benefits

  • 100% remote within the USA

  • Medical, Dental, and Vision Insurance  

  • Automatic 401k contribution

  • Employee referral program

  • At home office set up 

  • Bi-annual company retreats 

  • Open vacation policy 

  • Equity

  • Monthly team events

Why you should join Vetcove

Vetcove is how veterinarians buy the supplies they need to keep America's pets healthy. Our community of more than 15,000 veterinary hospitals employs tens of thousands of veterinarians and delivers care to many millions of animals every year across all 50 states. As of 2022, we power purchasing and supply chain infrastructure for nearly half of America's general practices, emergency and specialty clinics, SPCAs, zoos, aquariums, and veterinary consolidators.

Vetcove's eCommerce and mobile platforms afford veterinary hospitals a frictionless purchasing experience, and facilitate delivery of medications to pet parents across the country. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time comparing suppliers and managing inventory. We're completely revolutionizing the way veterinarians discover and buy products, and how animal health brands engage their veterinary customers.

We're hiring! Come join us on our journey to transform how vets buy and prescribe the animal healthcare products that keep our pets in peak condition.

Vetcove
Founded:2015
Team Size:52
Location:Miami, FL
Founders
Alexander Kates
Alexander Kates
CEO
Mitchell Kates
Mitchell Kates
Tech