Whatnot

Buy, Sell & Go Live

Senior Community Manager

Location
Los Angeles, CA or Remote / Remote
Job Type
Full-time
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About the role

Whatnot is a livestream shopping and community marketplace where you can geek out with collectors and other like-minded people. Whatnot is backed by some of the industry’s best venture capital investors, including Andreessen Horowitz and Y Combinator. If enabling creators to make a living off their passion and building the future of ecommerce gets you excited, please reach out!

What you’ll do:

  • Shape the strategy of our community programs and seller marketing
  • Develop full scale community and seller marketing programs tailored to our broad goals of education, engagement and excitement for the Whatnot brand
  • Own all communication channels for our sellers (Email, Help Center, Blog, etc.)
  • Own and build our community channels like Discord and Slack
  • Partner with the content marketing team to build consistency in our messaging
  • Oversee and manage projects with multiple stakeholders, ensuring campaign executional excellence
  • Partner closely with the Partnerships team on new creator opportunities around curation and promotion
  • Define community value and approach by working closely with data, insights, and research teams, identifying core metrics and measuring impact
  • Stay close to sellers and buyers in the ecosystem to understand user needs and provide the engineering team with key user insights and problems to solve
  • Be an internal advocate for buyers and sellers in the vertical and ensure we are solving for their pain points
  • Continually evolve the community marketing strategy to grow and mobilize our seller-to-seller network

Who you are:

  • You are passionate about collectibles and the creator community
  • You have 5+ years of experience working in a community management / marketing role. Experience at a high-growth startup or creator-focused platform is a plus
  • You are hungry, scrappy and flexible enough to work in a fast-paced, startup environment
  • You have strong copywriting and editing skills
  • You possess excellent communication and organization skills
  • You have a persistent/determined work ethic and a willingness to try anything and everything, and to pivot quickly as needed
  • Comfort moving fast in an ambiguous work environment with little guidance

Why you should join Whatnot

Whatnot is a community marketplace where you can buy, sell, go live and geek out with collectors and other like-minded people. Today’s online marketplaces are neither safe nor fun -- they’re full of counterfeits, and you shop by endlessly scrolling through listings. Whatnot verifies every item sold and provides a fun social shopping experience to enjoy with friends and community members.

Whatnot is backed by some of the industry’s best venture capital investors, including Y Combinator, Scribble.vc, Liquid 2 Ventures, Wonder Ventures & Andressan Horowitz