Whatnot is the largest livestream shopping platform in the U.S.

Senior Product Marketing Manager, Trust & Safety

Remote (US)
Job Type
6+ years
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About the role

🚀 Whatnot Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

📈 Opportunity Size Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!

💻 Role Our Marketing team is looking for a Senior Product Marketing Manager to oversee and drive product marketing related to our Trust & Safety initiatives on the Whatnot platform. You’ll be an integral part of the team providing customized, best-in-class user experiences that address products, policies, and communications related to user & platform safety, data privacy, and more.

Identify opportunities and strategic views on product direction based on market assessment, qualitative research, and quantitative analysis Function as the first level of response for issues related to trust and safety, managing high-profile escalations in real-time in partnership with key stakeholders Establish a playbook for strategic and rapid response best practices Help shape and drive growth and adoption of important Trust and Safety programs and product launches through narrative and content for buyers and sellers Facilitate community management for T&S issues Build, manage, and maintain the content development process of a Safety Center, reports, and blog

👋 You Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

You have:

6-8+ years of Product Marketing Management experience with a focus on Trust & Safety Inbound product marketing experience Proficient skills in messaging, positioning and marketing/content strategy Strong attention to detail and proven ability to manage multiple, competing priorities simultaneously Experience forging relationships and working cross functionally with Trust & Safety, product, engineering, user research, legal, communications, and policy teams Demonstrable achievement in driving product growth and adoption

🎁 Benefits Competitive base salary and stock options Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break) Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical Dental and Vision sponsored 100% by Whatnot for employees and dependents Work From Home Support Laptop provided by Whatnot and home office setup allowance $450 work-from-anywhere quarterly allowance for cell phone and internet Care benefits $1,350 quarterly allowance on food $1,500 quarterly allowance for wellness 16 weeks Paid Parental Leave and gradual return to work $5,000 annual allowance towards Childcare $20,000 lifetime benefit for family planning, such as adoption or fertility expenses Professional Development $2,000 annual benefit to invest in your professional development 401k offering for Traditional and Roth accounts provided by Betterment Employer matching contributions of 100% of up to 4% of contributions on base salary

💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

About Whatnot

Whatnot is a community marketplace where you can safely buy, sell, go live and build a community with other like-minded people.

We got our start offering a buying and selling experience to collectors of Funko Pops and Pokemon cards. We became the leading marketplace for those communities and have found success launching into categories like sports cards, NFTs, and vintage fashion.

In July of 2022, we raised $260 million in a Series D funding round bringing our valuation to $3.7 billion, a 2.5x increase since our $1.5 billion valuation in September of 2021.

Our mission is to enable anyone to turn their passion into a business and bring people together through commerce. We enable anyone to connect, transact and build a business in one place -- Whatnot is bringing the in-person retail experience online.

Team Size:400
Location:Los Angeles, CA
Logan Head
Logan Head
Grant LaFontaine
Grant LaFontaine