Whatnot is the largest livestream shopping platform in the U.S.

Software Engineer, Customer Experience Engineering

$178K - $235K
San Francisco, CA, US / Los Angeles, CA, US / New York, NY, US / Phoenix, AZ, US / Seattle, WA, US / Denver, CO, US / Remote (US)
Job Type
6+ years
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About the role

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, and Germany today.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

Develop core customer experiences and features to enhance the post-purchase experience at Whatnot, for both buyers and sellers. Implement more helpful customer order and shipment experiences, LLM-based chat functionalities, classification and automation flows, and tools to enhance Whatnot's usability for our vast customer base. Have direct influence over core business metrics with the goal of increasing our CSAT and DSAT scores as our product continues to scale. Build from scratch reliable backend code, novel client experiences, and core data flows ensuring world-class user experience across the entire product landscape.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Software Engineer on the Customer Experience team, you should have 5+ years of generalist software development experience in high-growth startups, plus:

Bachelor’s degree in Computer Science, a related field, or equivalent work experience. Rapidly write and ship high-quality code, and are excited to pick up new technologies and languages in areas of the stack you’re unfamiliar with. We primarily use Python, Elixir, React, JavaScript, Swift (iOS), and Kotlin (Android), although these aren’t prerequisites. Exceptional product instincts enable you to first think about users, rather than the best technical solution. An interest or experience in Machine Learning solution development.


For US-based applicants: $178,000/year to $235,000/year + benefits + stock options

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.

🎁 Benefits

Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) Health Insurance options including Medical, Dental, Vision Work From Home Support $1,000 home office setup allowance $150 monthly allowance for cell phone and internet Care benefits $450 monthly allowance on food $500 monthly allowance for wellness $5,000 annual allowance towards Childcare $20,000 lifetime benefit for family planning, such as adoption or fertility expenses Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally Parental Leave 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.


Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

About Whatnot

Whatnot is a community marketplace where you can safely buy, sell, go live and build a community with other like-minded people.

We got our start offering a buying and selling experience to collectors of Funko Pops and Pokemon cards. We became the leading marketplace for those communities and have found success launching into categories like sports cards, NFTs, and vintage fashion.

In July of 2022, we raised $260 million in a Series D funding round bringing our valuation to $3.7 billion, a 2.5x increase since our $1.5 billion valuation in September of 2021.

Our mission is to enable anyone to turn their passion into a business and bring people together through commerce. We enable anyone to connect, transact and build a business in one place -- Whatnot is bringing the in-person retail experience online.

Team Size:400
Location:Los Angeles, CA
Logan Head
Logan Head
Grant LaFontaine
Grant LaFontaine