Operations Associate at Whatnot
About the role
Whatnot is a community marketplace where you can buy, sell, go live and geek out with collectors and other like-minded people. Whatnot is backed by some of the industry’s best venture capital investors, including Y Combinator, Scribble.vc, Liquid 2 Ventures, Operator Partners and Wonder Ventures.
About the Role
The Operations/Customer Support team is responsible for driving Customer Experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible.
A hungry individual looking to advance their career in ecommerce operations. A go getter who views no job as too big or too small willing and is willing to get their hands dirty with the most basic tasks, but is capable of solving large complex problems. A leader looking to build their skill set and grow into management.
- Assess then resolve Customer and Seller issues creating a positive experience.
- Research and investigate new products, listings, sellers and quality concerns.
- Collaborate with management to improve systems and supply chain efficiency.
- Efficiently work through a backlog of open issues and monitor performance of key operations.
- Make quick and financially sound decisions around inventory and customer satisfaction.Represent the company with integrity and professionalism.
- Create key metrics and utilize data to make informed decisions.
- Make recommendations on process improvements.
- Train, mentor and occasionally lead team members on projects, new process or workflows
- 4 year degree.
- 2+ years of experience in customer service, inventory management or fulfillment systems.
- Proactive problem-solver and process-improver.
- Highly organized with demonstrated attention to detail.
- Understanding of Technology, Digital currency and Marketplace operations.
- Data skills (SQL, Excel, Python, etc) are a plus.
- Knowledge of Collectibles is a plus.
- Desire to enhance your career.
Top-quality healthcare benefits, generous parental leave, unlimited vacation policy, lunch, internet & cell phone expensed, competitive salary, equity.
Why you should join Whatnot
Whatnot is a community marketplace where you can buy, sell, go live and geek out with collectors and other like-minded people. Today’s online marketplaces are neither safe nor fun -- they’re full of counterfeits, and you shop by endlessly scrolling through listings. Whatnot verifies every item sold and provides a fun social shopping experience to enjoy with friends and community members.
Whatnot is backed by some of the industry’s best venture capital investors, including Y Combinator, Scribble.vc, Liquid 2 Ventures, Wonder Ventures & Andressan Horowitz