Senior Manager, Policy

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

📈 Opportunity Size

Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world – a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!

💻 Role

We are looking for a Senior Policy Manager to build and communicate rules that instill trust in our platform, and promote a fun and inclusive community. You will identify safety risks on our marketplace and livestream, and establish early warning, prevention, and control of platform and industry risks. You will help own sensitive and critical policy/enforcement escalations, create and implement internal policy guidelines, and partner with cross-functional teams to develop new policies and enforcement criteria for the platform, and bring those standards to our community.   

You will also:

• Identify policy gaps and problem areas and decide when revisions and overhauls are needed.
• Partner with cross-functional teams including Support, Trust & Safety, QA, Training and Outsourcing teams to ensure accurate and effective policy enforcement.
• Resolve complex policy escalations with considerable autonomy.
• Collect feedback, evaluate improvement suggestions and execute policy and process improvement projects.
• Analyze the user experience and implement policy together with the product and operation team.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• Bachelor's degree or equivalent work experience required.
• 5+ years in Trust & Safety operations or a similar environment.
• Strong experience in policy development and policy enforcement, specifically regarding technology, ecommerce, social media, content and compliance.
• Commerce policy experience is a plus.
• Experience scaling operations and policies within a fast-paced environment. 
• Excellent oral and written communications with the ability to translate complex challenges into simple and clear language and build consensus across multiple levels of an organization.
• Strong analytical abilities and problem-solving skills.
• Experience using data and metrics to determine process improvements.
• Excellent verbal and written English communication skills.

🎁 Benefits

• Competitive base salary and stock options

• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents

• Work From Home Support

  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone and internet

• Care benefits

  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • 16 weeks Paid Parental Leave and gradual return to work
  • $5,000 annual allowance towards Childcare
  • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses

• Professional Development

  • $2,000 annual benefit to invest in your professional development

• 401k offering for Traditional and Roth accounts provided by Betterment

  • Employer matching contributions of 100% of up to 4% of contributions on base salary

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.