Zaymo

Interactive email builder for ecommerce brands

Founding Customer Success Manager (1st employee)

$70K - $110K / 0.50% - 1.00%
Location
Lehi, UT, US
Job Type
Full-time
Experience
3+ years
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Brice Douglas
Brice Douglas
Founder

About the role

TLDR: Refine and reform Zaymo’s entire customer success strategy as the first hire. Own the customer lifecycle after a customer is closed. Plenty of opportunities to grow your role over time

What is Zaymo?

Zaymo lets ecommerce marketers send emails that behave like websites. This enables in-email actions like one-click-purchasing, survey responses, and review collection that significantly increase conversion rates.

Zaymo is backed by investors like Y Combinator, the co-founder of YouTube, and others

Why Zaymo:

  • Zaymo Fast growing tech startup backed by excellent investors.
  • Has product-market fit (100% of customers come inbound)
  • Grew 25% in November (1,455% annualized)
  • Responsible management of cash with a plan to profitability
  • You can grow your career faster in Zaymo as roles come up than you can anywhere else you are

Problems for you to solve:

  1. How do we lower time to value for onboarding?
  2. How do we keep churn low as we scale?
  3. What features do customers need next?

What would make you stand out:

  1. Most important: Prior success supporting DTC brands either from inside the brand, from an agency, or from an ecom enablement software like Zaymo
  2. Charisma (you’ll be the face of Zaymo to our customers)
  3. Like details; get the dirty work done with no employees under you (yet)

Benefits:

  • We’ll figure out the right benefits package for your situation (nothing is standard yet)
  • All the clout, responsibility, and meaning that comes with being the first employee
  • Stock options on top of salary
  • Relocation package to move to Utah

Culture:

  • You are ¼ of the culture at this point. 3 close friends started this company. Help us build an experience that other great people want to join!

About the interview

  1. Screening call
  2. 1st round of in-person interviews
  3. 2nd round of in-person interviews

Work around this if you are considering a move to Utah. We would have 1 in-person visit.

About Zaymo

Zaymo turns ecommerce emails into shoppable landing pages. Now, people can purchase items without leaving the inbox.

We also support other, similarly valuable actions in the email.

Focused on ecommerce merchants for the time being.

Zaymo
Founded:2023
Team Size:3
Location:
Founders
Brice Douglas
Brice Douglas
Founder
Santiago Gomez Paz
Santiago Gomez Paz
Founder
Daniel Jones
Daniel Jones
Founder