Zeal

Embed payroll into any product

Product Operations at Zeal

Location
San Francisco, CA
Job Type
Full-time
Experience
1+ years
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About the role

WHO WE ARE Zeal is a Series A fin-tech startup in the embedded payroll landscape.

We help empower companies to build their own unique payroll service. On top of our easy-to-use payroll API, we are pioneering an all-inclusive tax engine to democratize a broken and cumbersome process providing accessibility to small, medium, and large businesses and helping Americans get paid.

Backed by over $14 million in funding by top investors such as Y Combinator, Spark Capital (Marqeta, Coinbase, Affirm), and Robinhood's Founder; Vlad Tenev, we are projected to be a forerunner in embedded payroll with an industry amassing billions of dollars in untapped revenue.

Our mission is to empower companies to become their own fin-tech company using our simple, seamless, and forward-thinking payroll technology and we'd love to learn more about you and how you could be a fit for our growing team here in San Francisco!

HOW DOES IN-PERSON HYBRID WORK @ ZEAL? We have an in-person culture, meaning close to 90% of our team works at our office in SoMa near downtown San Francisco. Some team members work remotely on a hybrid schedule, but take measures to come to the office once a month to get that in-person collaboration. Employees who work in the office come into the office 2-3x a week.

ABOUT THE ROLE We are looking for a Product Operations team member to join our growing Operations crew. This individual will develop and deliver systems and processes across Zeal functions focused on the launch and iteration of our core products. This includes enablement and support of product requirements, development, supportability, launch, go-to-market, and a focus on our user experience. You'll be a hub working with engineering, product, operations, and executives across Zeal.

This role is great for those who want to work at a fun and collaborative start-up where new ideas are praised and autonomy and proactiveness are rewarded. This role will be based in office in San Francisco with full benefits and is a great opportunity to grow in your career as we are rapidly scaling operations.

SOME THINGS YOU MAY BE WORKING ON

  • Building processes that will be foundational to product operations at Zeal, from operational work to support a new launch to building process to maintain and iterate upon our product suite
  • Collaborate cross-functionally to ensure that there are clear requirements, deliverables, timelines, and efficient channels of communication across teams focused on product
  • Organize, analyze, triage and prioritize bug reports for engineering, product, and operational teams
  • Build and maintain exceptional documentation and materials leveraged across Zeal
  • Organize and analyze insights from user feedback, support trends, and bug reports to enable prioritization across teams

YOU HAVE

  • 2+ years of experience working in a cross-functional role Familiarity with project management tools such as Asana, Trello, or Click Up as well as experience with any customer support software (Zendesk, Salesforce, etc)
  • Experience building out processes that scale and working through ambiguity
  • Complex project definition and management with exceptional organization and communication skills
  • An analytical approach and aren't afraid to dive into data with a demonstrated ability to pick up technical concepts
  • Strong interpersonal skills and have a passion for innovative problem-solving in a quickly growing product environment
  • Strategic problem-solver, you can work independently but also know when to ask for help
  • Operationally minded, you can manage multiple projects at one time

NICE-TO-HAVE

  • You want to be a part of building foundations and thrive in ambiguity
  • Interest in joining a fun fast-paced start-up in the payroll industry

ZEAL CULTURE Zeal is located in the SoMa district of San Francisco and we value in-person collaboration and communication as we grow and scale our business. We are a tight-knit, inclusive community that is into music 🎵, cocktails 🍹, pets 🐈🐕, ping-pong 🏓 and above all else ~ high-quality espresso ☕ but more importantly we value championing for our employees to bring their authentic true selves to work and aim to provide a fun and collaborative work environment for everyone!

OUR BENEFITS

  • 100% coverage health, dental and vision
  • Competitive salary and equity for all employees
  • Monthly wellness stipend
  • Free snacks and drinks and Friday happy hours
  • Awesome Zeal Swag

OUR INTERVIEW PROCESS

Step 1: Chat with our recruiter - Grace (30 mins)

Step 2: Chat with the hiring manager - Abby (30 mins)

Step 3: Take-Home Assignment (4 hours)

Step 4: On-Site Interviews (2-3 hours)

  • Presentation and review of take-home
  • Interview with a team member
  • Coffee chat

After a few days to 1 week, we will get back to you with a decision

Zeal is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Why you should join Zeal

Description

We are a modern, embedded payroll provider that helps empower companies to build their own unique payroll service. On top of our easy-to-use payroll API we are pioneering an all inclusive tax engine to democratize a broken and cumbersome process providing accessibility to small, medium and large businesses and helping Americans get paid.

Backed by over $14 million in funding by top investors such as Y Combinator, Spark Capital (Marqeta, Coinbase, Affirm) and Robinhood's Founder; Vlad Tenev, we are projected to be a forerunner in embedded payroll with an industry amassing billions of dollars in untapped revenue.

Our mission is to empower companies to become their own fin-tech company using our simple, seamless and forward thinking payroll technology and we'd love to learn more about you and how you could be a fit for our growing team here in San Francisco!