Zip
The future of B2B spend
NetSuite Solution Consultant
About the role
Zip is tackling the $50B+TAM space to transform the way businesses manage spend. Our co-founders started Zip (YC S2020) because they saw the challenges companies had using outdated 20 year old software to manage hundreds of millions of dollars in spend every year. We invented the world’s leading Intake-to-Procure solution to bring a consumer grade user experience to B2B purchasing. And, we’re just getting started.
We're a fast growing team that helped scale category-defining companies like Airbnb, Facebook, Salesforce, Apple, Quora, Pinterest, and Square. With $81 million in funding from YC Continuity (Y Combinator), CRV and Tiger Global, we're valued at $1.2 billion in just 18 months. In today's economic climate, the value we offer our customers is more critical than ever and our business is accelerating. We're growing quickly and need your help!
*This role can be remote in the US or Canada.
##Your Role We’re looking for a Solutions Consultant lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands on and influence our product roadmap.
As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
##You Will
- Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
- Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
- Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
- Proactive project management across many customers, to manage requirements and tasks across onboardings
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
- Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
##Qualifications
- Experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
- Fantastic communication skills
- Extreme attention to detail and pride yourself in being incredibly proactive
- Experience working with product and engineering teams
- You’re able to push back and still make people happy
- Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
- Willing to do whatever it takes to make Zip and its customers happy: this is an early-stage company, and candidly, we work a lot
Why you should join Zip
Who we are:
From utilizing new SaaS tools to hiring expert consultants, modern companies rely on external vendors more than ever before. Yet companies still rely on legacy ERP systems, some built over a decade ago, to manage spend and compliance. That’s why we started Evergreen (YC S2020), the first modern spend management system. We provide one place for employees to request any purchase and manage approvals across finance, legal, security, procurement, and IT.
We are a small but mighty team that have helped scale category-defining companies like Airbnb, Facebook, Apple, and Salesforce. We’re building a world-class engineering team to create the next generation of enterprise spend management products.
