Cambio - AI voice agents for the financial services industry

TLDR
Cambio is helping the financial services industry drive revenue and engagement with AviaryAI, the industry’s first outbound AI sales team for banks, credit unions and insurance companies. AviaryAI provides a suite of private LLMs designed to help institutions leverage Generative AI while meeting regulatory standards. AviaryAI grew from technology developed for Cambio’s consumer app, an AI debt negotiation assistant that has helped over 80,000 consumers resolve and lower their collections debt.

The problem

• Inefficient Outbound Calls Leads to Missed Opportunities: Most institutions rely on internal employees to make proactive calls to customers. Many of these employees are untrained or unmotivated to perform this task causing most calls to go uncompleted. This results in lost revenue and engagement.
• Adopting GenAI in Highly Regulated Industries is Difficult: Institutions are hesitant to leverage general purpose models like ChatGPT, Claude, or Gemini, due to their lack of transparency and complexity. As regulation develops, financial institutions must be confident any models they use do not fall out of compliance.
• Outbound Calls Often Result in Complex Interactions: Initiating the proper work-flow after a call, such as opening new accounts, activating a card, or renewing a policy may seem simple but involves multiple systems working in concert to complete. Automating these complex interactions is difficult.

The solution

• Natural Conversation: Our LLMs are trained on thousands of customer call recordings and fine-tuned to accurately mimic top performing customer representatives

• Flexible models designed for Compliance: We’ve developed multiple independent Safety Models for ease of auditing and detailed explainability to support financial services in an ever-changing regulatory environment.

• End-to-end automation: Easily automate post-call workflows such as escalations, card activation, and account openings.

  Sales Agent for Financial Institutions

The Founding Team

• Blesson Abraham | Co-founder, CEO: Blesson Abraham spent 5 years in leadership roles at Baxter Credit Union (BCU) before founding SavvyIntel (Acquired by TruStage in 2017) a SaaS analytics solution built for banks and credits union.
• Jay Patel | Co-founder, CTO: Jay Patel is a two-time founder and started the non-profit social-justice app FireWatch in 2020. He leads development for Cambio’s consumer and enterprise LLMs.

Why Now?

AviaryAI grew from technology developed for Cambio’s consumer app, an AI debt negotiation assistant that has helped over 80,000 consumers resolve and lower their collections debt. The success of our negotiation assistant quickly garnered attention across the wider financial services industry. Seeing an opportunity in a space we know well, the team, backed by industry leaders such as Envisant and Encurage Financial Network, leveraged Cambio’s private Large Language Model to build AviaryAI – the industry’s first outbound AI sales team for banks, credit unions, and insurance companies.  

Our Ask?
If you are in the financial services industry and are looking to move simple interactions to AI, reach out to us at founders@cambiomoney.com