{"id":64776,"title":"🛫 Loop — flight simulator (for customer support 🧑‍💻)","tagline":"Identify great job applicants by measuring how they perform in real-life scenarios.","body":"Hey YC!\n\ntl;dr Using a work sample, we **automatically measure** whether someone’s likely to succeed in an entry-level support role.\n\n### Why?\n\nIn our last company, Paul \u0026 I manually read \\~25,000 job applications, specifically for entry-level ops and sales roles. (For example: customer support, real estate ISAs, “pre-sales” support, data, entry, taxi dispatchers, receptionists)\n\nWe learned a lot, but eventually Paul said he felt “default dead inside” after reading 300 resumes in a row. So we decided to build tools to scale ourselves up.\n\n### The problem\n\n1. Reading resumes is _time-consuming_. Also, for entry-level jobs, resumes don’t tell you very much.\n2. Wasting time interviewing candidates who clearly can’t do the job (i.e. the ops equivalent of fizz buzz)\n3. Hiring candidates who **interview well**, but don’t do the **actual work** very well\n\n### Our solution\n\nWe built a 30-minute **interactive work sample** that you can give to all of your job applicants.\n\nIf you’re like our early users, “ops hiring” is currently being run by a very high-leverage leader. That’s awesome — because you’ll have a high bar — but it’s also extremely expensive.\n\n**With Loop, you can raise that bar even higher, while saving 20+ hours of work** (reading resumes, reading applications, conducting interviews) **per hire.**\n\n![uploaded image](/media/?type=post\u0026id=64776\u0026key=user_uploads/122083/ea0fe803-d00c-447f-9cf6-66b58c6a491c)\n\nWe recommend benchmarking Loop with your top employees. Then, you can use our platform to identify job applicants with similar skills 🙂\n\n![uploaded image](/media/?type=post\u0026id=64776\u0026key=user_uploads/122083/4a8ab797-5de5-4d1b-8b2d-915eb18750b0)\n\nIn building this for our own company, we learned a couple unexpected things:\n\n1. **Great candidates don’t necessarily have relevant experience.** Top performers come from an incredibly wide range of backgrounds. Our very best agent used to edit a niche industry newsletter.\n2. We increased our interview-to-hire rate from 18% to 48%. As a direct result, we became happier people, less cynical and Malthusian. It’s a joke, but it’s also real.\n\n### OK, I’m interested in being a happier person\n\nGreat! [Sign up here](https://www.loopsupport.com) and use the code LAUNCHYC for a 49% discount off your first month.\n\nCurious how you’d do on the assessment yourself? [Give it a spin here](https://challenge.loopsupport.com/try), and we’ll let you know how you compare to the average applicant :)","slug":"Gqm-loop-flight-simulator-for-customer-support","created_at":"2022-07-20T21:53:34.223Z","updated_at":"2026-04-25T00:20:47.662Z","total_vote_count":27,"url":"https://www.ycombinator.com/launches/Gqm-loop-flight-simulator-for-customer-support","share_image_url":"//bookface-static.ycombinator.com/assets/ycdc/yc-og-image-c440a0ad1dacfb86eeeb343717479cc54d256614449b4ef719977a0a451f8bc8.png","company":{"id":1450,"name":"Loop Support","slug":"loop-support","url":"https://www.loopsupport.com/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/99a2da0e40ac581816bd3220647f49ae49906db7.png","batch":"Winter 2017","industry":"B2B","tags":["SaaS","B2B","Recruiting"],"search_path":"https://bookface.ycombinator.com/company/1450"}}