Akkari - Autonomous Customer Ops

Hey YC! Jeff and the Akkari team here 🙂

TLDR:
Akkari runs the operational work from the first sales call through success and expansion.

http://akkari.io

The Problem

Every customer interaction creates follow-ups and work for you and your team.

A customer reports a bug in slack. A founder promises a pricing breakdown on a call. A prospect asks the same security question three times. An engineer ships the fix, but no one tells the customer. A champion is ready to expand, but the blockers are scattered across email, Slack, Linear, and meeting notes.

At an early-stage startup, this work usually lives in people’s heads.

That works until it doesn’t.

Our Solution

Akkari captures and surfaces every commitment, issue, request and opportunity across your customer channels (Slack, calls, meetings, email, Discord, etc.) - then executes the actual work to close each loop.

Akkari can:

• Move leads from vague next steps to completed follow-ups
• Detect when a fix or feature ships and send tailored updates to the right customers
• Convert bug reports and feature requests from Slack, calls and emails into Linear tickets
• Turn onboarding blockers into queued up action items
• Spot quiet churn early and trigger the save action
• Kick off expansion plays based on usage spikes and conversation signals

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Our Vision

Akkari is our wedge towards building a living model of how companies actually operate - and one that becomes predictive over time.

Our Team and Purpose

We are 2x YC founders. Previously, we scaled OrderAhead to millions of users (before it was acquired by Square) and BLADE to $1.2B+ in monthly trading volume.

At both companies, we learned that customers are won or lost in the follow-through that begins with the first conversation.

The best teams do not win just because they have better product or better messaging. They win because they follow through faster, more consistently and with better judgement than everyone else.

We’re building Akkari to make that level of execution available to every startup.

Our Ask

If staying on top of every customer commitment, issue, blocker, handoff, request and opportunity is becoming real work - we’d love to talk!

Email: founders@akkari.io