AirHelp helps air passengers get compensation for delayed, cancelled…
We help get compensation for air passengers that have experienced delayed, cancelled, and overbooked flights. We make the claim process much faster, easier and less painfull because the airlines won't. We love new challenges! As a start-up, we’ve been through it all and thanks to this our AirHelpers have developed the skills to deal with it all, and more, all while remaining passionate about what we do – helping ordinary people – as flight delays can happen to anyone. What helps us continuously develop, is our combination of talent, passion and persistance. What makes us different? Every single one of our employees can make an impact on the future of AirHelp – come up with an innovative idea – and we’ll help you implement it at AirHelp. This is an experience you can gain in very few places! If you’re looking to develop new skills, make an impact on not only global business, but ordinary, everyday travellers, and take risks developing and implementing new projects – what are you waiting for? Come join us today! With a variety of departments to choose from: tech, product, legal, finance, human resources, customer service (and the list goes on!) - you don’t have to narrow your horizons, just take your pick. Pick what you’ve got a knack for, and most importantly, what you enjoy! AirHelp. We're here to help!
Active Founders
Henrik Zillmer
Henrik Zillmer is a serial entrepreneur, former Rocket Internet executive and founder of AirHelp and ROOM to mention a few. Henrik has founded more than ten startups’ within insurance, travel, software and e-commerce. At Rocket Internet Henrik launched one of Asia’s largest e-commerce businesses Zalora in eight different countries and took the company from 5 to 2,000 employees in less than one year. Henrik is currently chairman of AirHelp and continues to be active in Y Combinator as an advisor.
Former Founders
YC Sign Photo
Selected answers from AirHelp's original YC application for the W14 Batch
How long have each of you been working on this? How much of that has been full-time? Please explain.
Launched in April/May 2013.
What is your company going to make? Please describe your product and what it does or will do.
A flight DB of delayed, cancelled and overbooked flights that combined with a customer DB and SMS/email gateway notifies all air passengers about their passenger rights in case their flight is delayed, cancelled or overbooked. We offer to process the claim against the airline on behalf of the passenger and if successful charge a fee of 25% to cover our expenses.