Technical Support Engineer (Japan)

Rescale is high performance computing built for the cloud. We empower engineers while giving IT security and control. From supersonic jets to personalized medicine, industry leaders are bringing new product innovations to market with unprecedented speed and efficiency. Rescale is a cloud platform delivering intelligent full-stack automation and performance optimization. IT leaders use Rescale to deliver HPC-as-a-Service with a secure control plane to deliver any application, on any architecture, at any scale on their cloud of choice.

We are seeking a Technical Support Engineer to join our Japan team!

In this role, you will be responsible for the following:

• Becoming an expert in the Rescale platform

• Learning and supporting the state-of-the-art HPC workflows on the cloud

• Providing the highest quality technical support to our customers

• Working in a growing globally distributed support team

• Operating in an interdisciplinary team environment with developers, engineers, business, and sales personnel

• Rotating On-Call responsibilities as needed

Key Qualifications include:

• BA/BS or higher in Engineering, Computer Science or related field

• Experience using Linux shell, preferably as a system administrator

• Deep understanding of basic compute technology (storage, memory, CPU, GPU, IO)

• Understanding and familiarity with HPC and parallel computing (parallel scaling, MPI, shared. memory)

• Knowledge of basic networking concepts (firewalls, ports, throughput, latency)

• Excellent written and verbal communication skills

• Nice to Haves: Hands on experience with parallel workflows, engineering simulations, benchmarking, HPC, schedulers, and MPI Experience with shell and Python scripting

• Experience in working with Enterprise customers

• Experience in a customer-facing role such as customer support, customer success, pre-sales, etc.

• Fluency in Japanese and working knowledge of English

Diversity, equity, inclusion and belonging are fundamental to our success. We strive to be a workplace where we:

• Welcome ALL and ALL are welcome.

• Show up with our whole selves or whichever parts of ourselves we’re comfortable sharing, and be ready to see the same in others. 

• Be ready to learn, unlearn, and learn again. 

• Respect others and their opinions. We practice empathy in the way we interact with each other and celebrate uniqueness as a team. 

• Seek to understand - ask more questions than one makes statements.

• Provide safety from judgment and preserve a collaborative environment.

Rescale is an equal opportunities employer and welcomes applications from all qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. As part of our standard hiring process for new employees, employment with Rescale will be contingent upon successful completion of a comprehensive background check.  

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