Open Source, Google Zanzibar-inspired permissions database
AuthZed’s products and open-source offerings are focused on authorization and database technologies and require a deep technology skill-set. As a Support Engineer, you’re expected to have solid exposure to software and application development. You would be interacting with our customers and open-source users on a daily basis via our Helpdesk, Slack, and Discord—fielding simple and complex inquiries about our products, software, and how to deploy and integrate them.
As a support engineer you would identify gaps in our products and open-source software, e.g. features, functionality, and documentation, and work closely with your colleagues across functions to catalog and prioritize them. For documentation gaps, you will also participate in creating the missing content. You would also identify opportunities for your colleagues on the sales team to provide a “high-touch” experience to larger customers and prospects with complicating use-cases not suitable for a self-serve product-led experience.
We believe being proactive is a crucial component in customer success; to that end you would be proactively monitoring customers environments and alerting them with potential areas for improvements and overall advice on how to better their experience.
We’re pioneering open-source authorization solutions for scaling businesses tackling complex end-user permissions in zero-trust architectures. Our focus is on providing SpiceDB—the most mature open-source permissions database inspired by Google’s Zanzibar system—and building managed services that enable planet-scale production authorization services.
Our strategic approach to capital-raising has empowered us to efficiently utilize our $3.9M seed funding. We’ve developed SpiceDB, now the open source standard in authorization database technology, fortified our reputation as authorization experts, accelerated our open-source community growth, and are scaling revenue with robust enterprise products.
AuthZed is a fully remote company with employees across the US and Europe. We’re a hardworking group with a software-driven culture; even our sales team understands and loves our technology! We bring integrity to all our interactions, fostering confidence in decision making - trusting and respecting each voice on our team, every day.