Account Manager

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

In your role as Account Manager, you will play a critical role in the growth and expansion of existing CoLab customers. You will work with current enterprise customer accounts to achieve business outcomes with industry-relevant solutions. In this role, you build and execute strategies to help land and expand 7-figure accounts. The ideal person for this role is passionate about helping others succeed and cultivating strong relationships.

What you’ll do:

• Build relationships with existing customers and strategic accounts.
• Build and execute a robust account strategy and plan to help the customer get the most value possible and CoLab to drive significant revenue growth.
• Serve as an expert to your customers as it relates to CoLab and industry best practices.
• Find, qualify and build opportunities within existing accounts.
• Work in consultation with Account Executive and Customer Success teams on account expansions and renewals.
• Help drive growth among our customers by understanding their business and technical needs in order to achieve their desired outcomes.
• Manage follow-up conversations and document all activities in Salesforce.

Who you are:

• Related experience in an Account Manager role within a SaaS based business, or an engineering background with strong closing skills.
• Experience working with large enterprise customers.
• Ability to understand and analyze use cases and demonstrate highly technical product.
• A strategic thinker with the ability to navigate complex enterprise sales for a product that is new to market.
• Committed team player with an ownership mindset and no ego.
• Deeply passionate and self-motivated to achieve goals and results.
• Resilient - challenges excited you and you’re not afraid to overcome roadblocks.
• Excellent communication skills and ability to convey your message.
• Excited to work in a fast-moving startup environment with a lot of change.

The extra details:

• Compensation: This is a full-time, permanent position with an attractive compensation package that includes an executive stock options package.
• Benefits: 
  • Canada: This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP matching.
  • USA: This role offers health and dental insurance (covered at 100% for the employee) and unlimited PTO.
• Remote/Hybrid Work: Our main office location is in St. John’s, NL where we offer hybrid and remote opportunities. This role has the flexibility to work from anywhere within Canada or the USA. If you’re not in NL, you’ll be required to visit us in the office once per quarter.