Product Engineer

☎ Community Phone

Community Phone’s simple mission is to make the phone more powerful, one call at a time. Our customers include tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.

As a Y-Combinator graduate, we’ve achieved product market fit and are growing our team, which is spread across 15 countries and even more time zones.

🌟 About the role

As our Product Engineer , you will be a key leader on our engineering team. You will focus on scaling our product so we’re in a position to support 100,000+ customers. You will grow to become an owner of one or two high-level outcomes (e.g. reducing support tickets, app usage and growth, phone service availability).

Our stack

Typescript/Javascript, React, Python/Django

🚀 You will...

• Participate in designing the best product for our customers, being an active voice in the decision of what to build and why, rather than receiving already-polished tickets

• Follow best practices, including accompanying (nearly) every PR with tests

• Build, and deploy features end-to-end making a significant impact on our company goals and our product

• Own key product metrics, like % of customers who take a certain action within the app

• Support your team b y participating in thoughtful code reviews and feedback sessions

🏆 You are...

• Experienced with 6+ years of engineering experience

• Well-versed across the stack from using Typescript to Python

• Collaborative and enjoy working with multiple teams

• An Excellent Communicator with native or close to-native English skills

• Results-driven and enjoy a fast-paced environment. Startup experience is necessary

• Passionate About Learning open to new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit <u>about us</u> for more info!

The salary range for this role is from $100,000 to $175,000/year