Growth Product Manager

☎ Community Phone

_ remote first and always _

At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most- starting with our seniors who deserve a landline service that doesn't just connect them, but protects them. We're also revolutionizing the business landscape by keeping them in constant contact with their customers. No more missed opportunities or frustrating interactions with automated systems. We're not just providing a service; we're fostering relationships. 

If you’ve ever felt the frustration of dealing with mega corporations that nickel and dime you, we get it. No robots, no scams, and definitely no hidden fees. Imagine a world where your call is answered by a human, scams are a thing of the past, and you're not constantly watching your wallet. We prioritize transparency and trust, offering simple contracts that are free from hidden fees. 

Our innovative technology enables any traditional landline phone to connect over the cellular network through a SIM card inside of our landline base, ensuring uninterrupted service (with power back-up) without the need for Wi-Fi, while offering best in class software features like robust spam call blocking.  

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to now over 80 fully remote team members spread across 15 countries and even more time zones. We proudly serve over 15,000 customers and clients, ranging from seniors to small businesses to franchises across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through both technology and human connection. 

Join us in redefining the narrative, where communication is personal, secure, and built on trust. Let's connect the dots – one call at a time.

🌟 About the role

We're searching for a seasoned Growth Product Manager to join our team and take our conversion rate to the next level. The ideal candidate has an entrepreneurial spirit and has built high-performance growth teams and driven substantial results, either as a founder or early team member at a rapidly scaling company. 

We’re looking for a hands-on leader who is eager to roll up their sleeves and talk to customers directly, unearthing the key insights to boost our upsell rates and maximize the value of our advanced features. If you're data-driven with a passion for growth, we'd love to talk to you.

🚀 You will…

• Lead the Charge : By managing our growth team.

• Be Our CVR Booster: You'll be tasked with improving our conversion rate, maximizing traffic-to-close, boosting ACV, and ensuring early retention for new signups and expansion for current customers.

• Be An Upsell Expert: You'll also be in charge of boosting our upsell rates for premium features, unlocking that sweet, sweet revenue potential.

• Build Referral from Scratch: Referral is happening right now completely organically, with no user flows, benefits, or touchpoints. You’ll change that. 

• Work With the Best: You’ll be working with the heads of our Marketing, Sales, and Product departments as well as our CEO to expand into new segments of the market and grow market share in segments we’ve already penetrated. 

🏆 You are…

• A Systems Thinker: You understand the full buying funnel, with its component dropoffs, customer experiences, and possible optimizations. You know these metrics by heart, know the biggest constraints, and are bubbling over with ideas for how to address them. 

• A Scientist: You have designed successful (and/or unsuccessful) experiments before and built the analytics required to know if they are successful. (Mixpanel/Amplitude and Zapier experience is required. SQL is strongly preferred.)

• A Customer’s Advocate: You will build referral and upsell into the product so that they benefit the customer profoundly, rather than adding gimmicks. You will grow CVR by understanding what customers actually need, rather than what button colors excite them. And you know all of this because you regularly speak to customers. 

• A Tinkerer: You know how to balance optimizing vs. overhauling, and you’ll work with other departments on the nitty gritty details to bring something to market. 

• A Growth Savant: You've got a deep understanding of conversion rate optimization, funnel building, A/B testing, and the like. 

• A Proven Leader: experienced in managing growth teams.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

Our range is up to 200,000 for this position. Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.