Community Phone Company

Modern landline and voice services

Product Marketing Manager

$110K - $160K / 0.05% - 0.20%
Remote / Remote (US)
Job Type
6+ years
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About the role

 ☎ Community Phone

Community Phone’s simple mission is to make the phone more powerful, one call at a time. Our customers include tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.

As a Y-Combinator graduate, we’ve achieved product market fit and are growing our team, which is spread across 15 countries and even more time zones.

🌟 About the role
As our first product marketing manager, you will report to our CEO and work with our head of marketing, product, and sales to craft the messaging, offers, and conversion funnels that move us to a new growth trajectory.

🚀 You will…

  • Work with the CEO and Head of Product to define a theory of the Market and our current position in it relative to competitors

  • Talk with customers directly to understand what problem they are trying to solve, what brought them into market, and how we can improve our messaging and offer.

  • Own the entire traffic-to-signup funnel, including volume metrics like lead growth and efficiency metrics like conversion rate, CPA, and payback period

  • Manage the performance of our customer-facing website, including the full checkout flow, landing pages, and customer content

  • Demonstrate our company values every day - be customer-obsessed, execute with maniacal urgency, maintain an ownership mentality, have a bias towards action, stay efficient and resourceful, and always be kind and transparent with the team

  • Articulate and influence requirements for how the product, team, or strategy needs to change to unlock faster and more enduring growth

🏆 You have...

  • 5+ years of marketing experience at high-tech, high-growth startups (bonus points if you were an early employee)

  • Owned the performance of multiple growth loops at the same time

  • Started from first principles to imagine and build a conversion funnel that meets customers where they are in their buying journey

  • Comfort reasoning and communicating from the highly-analytical to the highly-abstract and emotional

  • Experience working directly with engineers, designers, and data scientists and know how to be very effective with these resources

  • Superb storytelling ability that inspires and clarifies the specifics of our mission to build the most customer obsessed phone company in the world 

  • An intrinsic and maybe impossible-to-contain-desire to build something insanely great

  • Something to prove

About Community Phone Company

Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center.

Our solution lets a business get all modern voice features (re-route if busy, greeting menu and IVR, programmable caller ID, cloud voicemail, etc) on their existing office phone and existing employee cell phones. All employees onboard instantly, no wifi required, no app to download. Businesses should not be missing out on orders because they can only take one call at a time, and they shouldn't need an IT person in order to get a modern business phone system.

Community Phone Company
Team Size:70
James Graham
James Graham