Senior Product Designer

NOTE: This role is open to candidates who are already living in the United States.

☎ Community Phone

Community Phone’s mission is to turn telecom into a high NPS industry, one call at a time. We are the LTE phone carrier for tens of thousands of small businesses and consumers. They choose us because we are the only reliable and flexible desk phone provider on the market. And because our customer support is unmatched. Magic begins when our customers (literally) plug in their phones – our business customers hit growth milestones and our consumers connect with their family members seamlessly.

As a Y-Combinator graduate, we've evolved from a small team in 2018 to now over 80 team members spread across 15 countries and even more time zones. 

🌟 About the role

We're looking for an experienced Product Designer to help guide our next phase of growth and product expansion. You’ll be directly responsible for impacting our customer experience and the future of our product.

We're searching for a creative problem-solver who is excited to break down large problems and make data-motivated decisions. As our Product Designer, you'll play a key role in collaborating across our diverse teams while infusing simplicity and delight into our user experience.

If you're passionate about uncovering and implementing the best experience for our customers, please apply!

🚀 You will…

💡 Conduct qualitative and quantitative user research to understand what the best customer experience should look like

👥 Break up large problems (“let’s rethink our onboarding experience!”) into smaller components 

🎨 Design simple and delightful experiences end-to-end

🥇 Determine whether or not those changes were successful by looking at the analytics

🏆 You are...

🎨 A seasoned and well-rounded Product Design expert with 5+ years of experience, showcasing your versatility and generalist skills

🚀 Scrappy, well-versed in startup environments, where testing comes first and refinement follows

🗣️ Strategic and assertive: you are comfortable asking “is this the right project to be working on at all?” in a group setting

🤝 Collaborative and curious, able to work both internally and externally to drive our customer experience forward

💬 Customer-obsessed, engaging with end-users regularly to enhance their product experience through rapid iterations and empathetic design

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

visit <u>about us</u> for more info!

Our salary range for this role is up to $150,000/year. However, total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.