Djamo
Challenger Bank for consumers in French speaking Africa.
Support Engineer
About the role
About Us
In November 2020, we introduced a groundbreaking financial super app in Côte d'Ivoire, offering a comprehensive suite of services encompassing online and offline payments, peer-to-peer transactions, fund transfers, as well as savings and budgeting tools.
As of today, we have empowered thousands of users to seamlessly perform these financial activities, and our rapid growth continues unabated. Our overarching objective is to forge the next generation of digital financial solutions in Francophone Africa, a region where fewer than 25% of the population currently has access to traditional banking services.
The financial landscape of this region is undergoing a profound transformation, with millions of individuals shifting from basic financial transactions (mobile money) to more sophisticated financial management. Djamo is uniquely positioned to emerge as the premier choice for meeting these evolving financial needs.
We are proud to have garnered support from world-renowned investors, including Y Combinator, Partech, Kima, and Norskeen, which underscores our potential and commitment to reshaping the financial services landscape in Africa.
To support the launch and growth of our activities in Djamo Entities, we are looking for a Support Engineer.
About the role
We're looking for an autonomous technical support engineer who will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues.
Your day-to-day activities will involve troubleshooting APIs from many providers including telecom operators, banks, and SMS providers. Your ability to work in a complex network environment and a 24/7 support environment, will make you the ideal candidate.
Your Role
Daily, the support engineer will have to:
Reproduce the customer environment and run tests Manage level 2 requests efficiently Liaise between the sales team, the customer success team, and customers to properly address customers' problems
Your Profile At least 2 years of experience delivering technical support. A solid understanding of how the Web works in general (HTTP request/response cycle). A good knowledge of the AWS ecosystem. A good knowledge of REST APIs. Strong written verbal and troubleshooting skills You are independent and can understand a problem and work towards finding a solution. You are detail-oriented and will pay particular attention to the end-user experience. You are focused and get things done. You are a great team player.
The advantages of working at Djamo
A stimulating work environment The value of participating in the evolution of a startup that aims to rapidly expand throughout French-speaking Africa. A collaborative work environment with a strong team spirit A culture of continuous employee development
We will consider all applications on the same basis. Djamo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Type of contract
PERMANENT CONTRACT
Sector of activity
Mobile Financial Services
About Djamo
Djamo is a neo Bank for consumers in french speaking Africa where less than 25% of the population is banked, we are building seamless and affordable banking solutions to bring millions of people into financial inclusion.
