Enterprise Customer Success Engineer (APAC)

As an Enterprise Customer Success Engineer, you’ll work hands-on with our largest Enterprise customers and partners to empower their success while building in FlutterFlow. This person is someone who loves solving problems and strives to provide the highest standard of service to their customers.

This is a remote position with preference for candidates in India or Singapore.

What You Will Work On

• Provide technical support to FlutterFlow customers via email and chat.
• Enable customer and partner teams by delivering training or workshops either virtually or in-person.
• Be a product expert and technical resource for FlutterFlow customers. You will answer questions on product features and help troubleshoot technical issues.
• Actively update and add to our online Knowledge Base. Create new help articles and update existing articles as product features or processes change.
• Identify emerging issues and provide feedback to the engineering team on common feature requests, bugs, and technical issues.

Who you are

• 3+ years of professional work experience.
• 1+ years of experience with Flutter and Dart (this is a must).
• 1+ years of experience with a major cloud services provider (GCP/AWS/Azure).
• You have used FlutterFlow and are familiar with our features.
• Fluent in English.
• Technical background (e.g. engineering, computer science, etc.).
• Prior experience in customer support, customer success, or similar roles.
• You love helping people solve problems. You are empathetic and customer-focused.
• You have excellent communication (written and verbal) and documentation skills.
• You are highly organized and can prioritize competing priorities.
• Willing to travel quarterly for team summits, these may include two to three international trips per year.
• Willing to travel as required to meet with clients.

Bonus Points

• Experience with mobile app development.

Benefits

• Remote first team
• Generous salary and equity package
• Flexible work hours