Customer support as a service.

Senior Software Engineer (React, NodeJS, GraphQL)

$100K - $200K
Dallas, TX
Job Type
6+ years
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About the role

HiOperator’s mission is to automate customer service by pairing great people with our technology. Our Dallas and Buffalo offices are growing quickly in 2023 and we continue to look for new team members to join our quest to change the industry.

We are seeking a highly skilled and motivated Senior Software Engineer to join our rapidly growing team. As a key member of our organization, you will be responsible for delivering large and complex features quickly, while becoming an expert and owner of significant sections of our codebase. Your role will encompass various aspects, including implementation and technical strategy. In this position, you will work across the entire technical stack, spanning front-end and back-end development, DevOps, as well as integrating machine learning and data science tools. We use these tools, and more, every day: Google Cloud Functions, Apollo GraphQL, ReactJS, Pub/Sub, multitenancy, and PyTorch.

Joining us at this exciting time means that the products and features you build will contribute to a new wave of innovation within the customer service industry. You will have the opportunity to incorporate the latest advancements in Large Language Models (LLMs), artificial intelligence (AI), and data-driven decision making. Located in the heart of Dallas and Downtown Buffalo, we offer an engaging and dynamic work environment. We are looking for motivated individuals who are eager to be part of a fast-paced team that values growth and development!

Your key priorities:

  • Build API integrations with various CRMs and other custom applications, utilizing REST/GraphQL/gRPC
  • Build UI features to support new service offering
  • Maintain 99% platform uptime
  • Manage dev ops pipeline
  • Deploy machine learning models
  • Build and manage the observability platform for the LLMs we utilize

You’re a great match if you:

  • Have 6+ years of engineering experience
  • Are a polygot - You enjoy learning about everything, and are capable of explaining your concepts to others
  • Are collaborative - We work together, learn together, and win as a team
  • Have empathy - Customer service requires empathy to truly under the customer and deliver the best experience for our clients
  • Experience working with Apple Products is a plus

You will use the following tools/patterns often, and we have included some:

  • Google Cloud Functions
  • PubSub
  • Apollo Federation
  • Multi-Tenancy Architecture
  • PyTorch


  • All hires will be eligible for health benefits (medical, dental, vision) after one full calendar month of full time employment
  • Access to the free onsite gym

Visit us to learn more: https://hioperator.com This is not a remote position - Dallas, TX only Job Type: Full-time

Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment. HiOperator is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About HiOperator

HiOperator is a next-gen customer service platform, combining AI and awesome people. We growing quickly and are looking for awesome folks to come with us on the journey in Buffalo & Dallas.

Team Size:200
Location:San Francisco
Liz Tsai
Liz Tsai